Office Manager

Office Manager – Urgent Care Medical Center (Leadership-Focused)

Job Summary

We are seeking a confident, experienced, and highly capable Office Manager to provide strong leadership and operational oversight within our urgent care center. This role is ideal for a healthcare professional who excels in managing teams, optimizing workflows, and ensuring exceptional patient experiences in a fast-paced clinical environment. The Office Manager will oversee front-office operations, staff performance, patient flow, compliance, and administrative functions while partnering closely with clinical leadership to maintain a high standard of care.

Key ResponsibilitiesLeadership & Staff Management

• Lead, mentor, and supervise administrative and support staff to maintain a high-performing, patient-centered team.
• Oversee hiring, onboarding, training, scheduling, and performance evaluations for administrative personnel.
• Foster a culture of accountability, professionalism, and collaboration across clinical and non-clinical departments.
• Ensure adequate staffing and workflow coordination during peak hours, weekends, and extended urgent care shifts.

Healthcare Operations Oversight

• Direct the day-to-day administrative operations of the urgent care center, ensuring efficient patient intake, registration, and discharge processes.
• Coordinate provider schedules and manage patient flow to maintain smooth and timely clinical operations.
• Monitor and enhance operational efficiency by recommending process improvements and implementing best practices.
• Maintain strict compliance with healthcare regulations, including HIPAA, OSHA, and urgent care industry standards.

Medical Administration & Billing Support

• Supervise insurance verification processes, collection of co-pays, and accurate patient documentation.
• Support medical billing workflows and improve administrative accuracy through effective oversight.
• Manage bookkeeping and financial tasks.

Facility, Vendor, and Resource Management

• Oversee clinic facility needs, equipment maintenance, and medical inventory control to ensure readiness and safety.
• Build and maintain strong relationships with medical suppliers, service vendors, and external partners.
• Negotiate vendor contracts to ensure cost-efficient and high-quality service delivery.

Strategic & Administrative Leadership

• Prepare administrative reports, track key performance indicators, and identify opportunities for improvement.
• Coordinate staff meetings, compliance trainings, and professional development initiatives.
• Serve as the central communication hub between administrative personnel, clinical staff, and senior leadership.

Qualifications

• Proven leadership experience in healthcare office management, preferably in urgent care, primary care, or outpatient services.
• Strong ability to lead teams, manage conflict, coach staff, and drive performance improvements.
• Extensive experience with patient scheduling, medical administrative workflows, and EMR/EHR systems.
• Proficiency in MS Office Suite, and scheduling and communication tools.
• Exceptional communication skills, with the ability to engage effectively with patients, staff, providers, and external partners.
• Demonstrated ability to uphold confidentiality, navigate sensitive situations, and make sound operational decisions.
• Strong organizational abilities, attention to detail, and adaptability in a high-volume clinical environment.
• A proactive, solutions-oriented leader with a commitment to delivering excellent patient care and operational excellence.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Education:

• High school or equivalent (Required)

Experience:

• Urgent care: 2 years (Preferred)
• Management: 1 year (Preferred)

Ability to Commute:

• Lincoln Park, MI 48146 (Required)

Work Location: In person

Salary : $17 - $25