What are the responsibilities and job description for the Engagement Specialist - Outreach (100207) position at Equus?
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
In this Engagement Specialist - Outreach role, you will be an integral part of the Operational team, serving as the first point of contact for job seekers. You will quickly assess their needs and guide them through available employment services. In this role you will:
- Greet clients, manage the reception area, and conduct initial assessments of job seeker needs
- Provide social service referrals and assist job seekers in utilizing self-help resources
- Conduct outreach to Unemployment Compensation Exhaustees and manage appointment scheduling
- Screen and direct calls while maintaining accurate referral logs
- Follow up with job seekers to track service utilization and employment outcomes
- Maintain accurate and confidential client records and documentation in accordance with organizational standards
- Collaborate with team members and partner organizations to ensure seamless service delivery and resource coordination
- Identify and communicate barriers to employment services to support continuous program improvement
- Participate in community outreach events, job fairs, and networking activities to expand service awareness
Qualifications
**Job Qualifications**
Ready to bring your A-game? Here's what we're looking for:
**The Must-Haves:**
- A bachelor's degree or higher
- Two (2) years of experience in career services or related fields
- A genuine passion for connecting with people—both face-to-face and over the phone
- Strong organizational, interpersonal, and communication skills that actually work
- Comfort juggling multiple tasks in a fast-paced environment (we promise it's never boring!)
- A solid background in customer service and familiarity with popular job search websites and resources
- Self-motivation and flexibility—you're a team player who thrives on collaboration
**The "Wow Us" Factor:**
- Previous experience working in social services? That's music to our ears!
- Demonstrated success working with diverse populations and backgrounds? Even better!
- A track record of making meaningful connections and driving real outcomes? You're our person!
If you're energized by helping others succeed, love being part of a supportive team, and want to make a tangible difference in people's lives, we'd love to meet you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.