Customer Service Representative (816510)

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Customer Service Representative for call center is responsible for handling inbound and/or outbound customer interactions, addressing inquiries, resolving issues, and providing information about services. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure a positive experience. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Make outbound calls to follow up on customer issues or provide updates
• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers applications and encourages its completion when appropriate
• Provides information about community resources
•  Records all transactions properly
• Escalate complex issues to supervisors or specialized departments when necessary      
• Other duties as assigned

Qualifications

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that may be required of this role.

Hourly Wage $20 - $22

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.