What are the responsibilities and job description for the Career coach position at Equus?
About Us
The Dynamic Difference
We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.
Who We Are
A National Leader in Workforce Solutions
We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.
Job DescriptionJobTitle:CareerCoach
Reportsto: Lead Career Coach
PositionClassification:Non-exempt
PrimaryObjectivesofPosition:TheCareer Coach isresponsibleforprovidingemployerswith qualified candidates by developing local job seekers through planning, program services, andappropriate referrals.
EssentialJobFunctions:
- Makesappropriateconnectionforjobseekerstoopenpositionsresultinginemployment.
- Helpbusinessesrecruitthebestapplicantsfortheirjobs.
- Interviewscustomerstoassessserviceneeds.
- Aidscustomersindeveloping,evaluating,andeffectivelyinitiatingandimplementingplans to enhance employment skills.
- Identifyjobseekerbarriersandrefertoappropriateresources.
- Providecareeradvisementthroughdevelopmentofindividualemploymentplans,referrals to jobs, placement in training/educationsprogramsand job placement or advancement.
- Implementsprescribedprogram-relatedproceduresandaccuratecasemanagement.
- Providesongoingcasemanagementandserves asaliaisonbetweencustomersandserviceproviders.
- Documentsallcustomerinteractionsthroughwell-writtencasenotes.
- Acquiresandmaintainsknowledgeofmarketresearchtoolsandindustry/sectortrendsto guide job seekers toappropriate placementor education.
- Ensuresthatcasefilesmeetorexceedprogrammaticrequirements.
- Providesvaluedandtimelyservicetobothjobseekersandemployers.
- UtilizesExtremeCustomerServicebehaviorsinallinteractionswithinternalandexternalcustomers.
- RequiredCompetencies:ExtremeCustomerServicefocus,learningorientation,communicationproficiency, teamwork orientation, technical capacity and recruiting experience
Other Job Duties:This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management asrequired.The company reserves the rightto revise or change job duties as businessrequirementsdictate.Itisalsounderstoodthatthecompanyreservestherighttochangework schedules asrequired, including requiring overtime.
Education:Bachelor's degree in social services,HumanResources,Communications,Business,or equivalent experience isrequired.
Experience:Minimumoftwoyears'experienceinstaffing,recruiting,orworkforcedevelopmentwithat least oneyear'sexperience working with computer systems for data entry and data reviewrequired.
Previousworkforce experience and/or case management experienceispreferred. Mustpossessdemonstratedproficiencywithverbalandwrittencommunicationskillsaswellasdemonstratedcustomer service skills and computer skills.
Skills/Abilities:Knowledgeofemploymentandrecruitingpractices;abilitytoeffectivelyassesscustomer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service.
AdditionalRequirements:Musthavevaliddriver'slicenseandadequatevehicleinsurancecoverage
Additional InformationDynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.
Chicago - 7500 South Pulaski Road, Chicago, IL 60652
Living Dynamic
We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.
Equal Opportunity Employer
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.
Equus is an Equal Opportunity Employer.
Equus and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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