Service Coordinator-Acres Homes

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Welcomes customers to Workforce Solutions, listens and makes determination as to the best way to serve based on customer needs
• Establishes a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor always
• Engages customers and provides assistance to achieve the request
• Maintains an awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them
• Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources
• Provides job search assistance utilizing databases and search engines, refers customers to employment opportunities, and provides information about community resources and records referrals properly
• Provides professional resume, networking, and interviewing guidance that is customized
• Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job
• Facilitates Workforce Solutions seminars
• Assists customers patiently with problems and complaints while remaining courteous when dealing with difficult and angry customers
• Supports customers in using computers and other equipment in the resource area
• Shares current local labor market information
• Provides support for customers by answering the phone, interacting face to face, by email, live chat or social media as assigned
• Performs other duties as assigned
  
  

Qualifications

• High school diploma or HS Equivalency and two years of college coursework OR High school diploma or HS Equivalency and two years of customer service where skills learned are transferable to a position at Workforce Solutions
• Note: Each 6 months of experience substitutes for 15 semester hours of college coursework
• Able to communicate and share information with individuals about service, labor market, and finding a job
• Can listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents as a professional
• Has intermediate to advanced computer skills including knowledge of Microsoft Windows and Office; able to learn new software
• Able to provide instruction or guidance in computer operations and can provide technical assistance in software programs such as Microsoft Office Suite
• Can provide assistance in establishing internet e-mail accounts, browsing and searching the internet
• Can solve minor operational problems with equipment in the resource area such as personal computers, printers, faxes, and copiers
• Has good problem-solving skills and can multi-task
• Is flexible and adaptable
• Works well in teams and with customers and other staff (flexible, congenial, and adaptable)
• Can communicate verbally and in writing at a business level
• Proficiency in Microsoft Office Suite preferred
• Experience in a social service setting with working knowledge of employment related resources and planning techniques preferred
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.