What are the responsibilities and job description for the Workforce Management Analyst position at Equity Staffing Group?
Equity is recruiting for Hybrid Workforce Management Analysts! Be part of a collaborative team that is passionate about helping people live healthier lives through innovative healthcare solutions!
- Contract to Hire
- Hourly Pay Rate: $38-$45/hr
- All candidates must be interested & eligible for conversion without sponsorship.
- Perm salary range: $70,000-$85,000
- Hybrid: The ideal candidate would be available to work onsite 3 days per week (Tues-Thurs)
- Candidates must be from any of the following locations: Minnetonka, MN, Madison, WI, Omaha, NE, St. Louis, MO).
NOTE: These positions are less focused on Call Center - more in the areas of Enrollment, Billing, Reconciliation, Appeals & Grievances
Job Description:
The Workforce Management Analyst develops volume forecasts using historical data and adjusted projections to reflect anticipated internal and external trends. Provides clear justification for forecasts through well-defined assumptions and sound business rationale. Builds capacity plans aligned with operational budgets by applying productivity assumptions and identifying efficiency improvements within a specific business area. Reconciles forecast inputs, assumptions, and outputs within a comprehensive workforce management model.
Qualifications:
- Bachelor's degree or equivalent experience in related field
- 5 years of related work experience beyond degree
Required Skills:
- Demonstrates the ability to deliver accurate forecasts and capacity plans that meet service levels and annual budget targets.
- Ability to model scenarios and explain tradeoffs with business partners.
- Ability to perform root-cause analysis of performance gaps.
- Demonstrates the ability to effectively prioritize workloads, meet deadlines, and manage multiple tasks with strong attention to detail.
- Strong quantitative reasoning.
- Ability to communicate clearly and professionally to all levels of management.
- Advanced skills with Microsoft Excel.
- Prior experience with workforce management software, including Verint, NICE, or comparable platforms.
- Prior experience with data visualization tools such as Power BI or Qlik Sense preferred.
Equity Staffing Group is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable employment laws.
Salary : $70,000 - $85,000