Centralized Make Ready Manager - Radius Uptown

Applications will be accepted until May 18, 2025.

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

What You'll Be Doing:

The Centralized Make Ready Manager performs and supervises make-ready activity within a portfolio of Equity Residential apartment communities, delivering on our resident commitments of exceptional move-ins, total satisfaction, and customer loyalty. This position oversees, guides and directs the work of a Centralized Make-Ready Team and coordinates with on-site management to ensure make-ready standards and expectations are met. At times, this role may also conduct NTV walks and move-out inspections, assist in scheduling make-ready work, coordinate with vendors, and assist on-site teams with scheduled maintenance projects, on-call service, and snow removal. Local travel within the portfolio is required.

• Performs various make ready maintenance functions
• Prepares all market-ready apartments
• Effectively uses the appropriate management software to update progress on assigned tasks and monitor the portfolio's make ready process
• Assists Centralized Make Ready Team in the performance of their duties as needed
• Responsible for proper use and care of all company tools, equipment and vehicles
• Coordinates and communicates make ready assignments
• Assist Centralized Make Ready Coordinators as needed
• Ensures that the service staff is performing to Equity standards
• Certifies the apartment readiness and informs the Community Manager and Leasing team ready status
• Partners with the Centralized Make Ready Director to accomplish the portfolio objectives
• Communicates job expectations, coaches and counsels service staff on job performance and disciplinary issues
• Monitors the team's performance against objectives and individual contributions Provides feedback for improvement, recommendations and guidance in defining career paths and professional development plans
• Participates in the Performance Review process for Centralized Make Ready Technicians
• Partners with Centralized Make Ready Director to hold vendors accountable to their agreed upon scope of work.
Ensures that all service staff follow safe work practices.

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What You'll Need to Thrive:

• EPA Section 608 Type I, Type II or Universal certification must be obtained within 90 days of hire if required based on the needs of the community.
• High School diploma or equivalent
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills; Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Ability to troubleshoot and repair plumbing, electrical, appliances, HVAC equipment (if applicable), and perform interior repairs and painting required.
• Must be able to work any assigned shift, including weekends. Shifts may change according to business needs. Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities. A telephone number where you can be reached after-hours must be provided to your manager.
• Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling,shoveling, crouching, lifting and handling of materials. Frequent lifting,grasping and carrying materials and equipment up to 50 lbs.
• Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems and operations software.

Bonus Qualifications:

• Managerial Experience

Salary: $32.52 - $39.75/hr

For hourly roles: Employees are eligible for overtime pay and performance incentives.

How We Deliver a Winning Performance:

• Question Authority
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
Test Your Limits

We Care About Your Total Wellbeing:

• Physical Wellbeing
• Medical, dental, and vision care
• Social Wellbeing
• 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing
• 401(k) Retirement Savings Plan: Equity will match your contributions dollar for dollar up to 4%!
• Apartment Rent Discount: Employees and their immediate family members can receive rent discounts on company-managed apartments!
• Competitive Compensation
• Community Wellbeing
• Paid Community Service Hours
• Career Wellbeing
• Leadership Development
• Learn more about our Total Wellbeing program here.