Retail Operations Manager

Position: Retail Operations Manager - Nebraska Region

Location: Omaha, NE

Department: Retail

Status: FT/Salary

Responsibilities And Expectations

• Provide Operational Support to Retail Bank Employees & Management
• Deliver support of operational, product, compliance, system and any other issues daily via telephone or in-person contact.
• Develop and update retail operating procedures and intranet resources.
• Partner with support departments and frontline retail associates to determine issues and needs.
• Assist retail employees and management in researching/resolving operational issues.
• Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams.
• Operational Compliance
• Responsible for the oversight of all audits to include bank retail operation audits to include the following:
• Retail Support Audits: work with retail staff on the completion of onsite branch audits;
• Complete documentation of audit results;
• Complete Monetary Instrument Audits of the Onsite Branch Audit.
• Responsible for all Safe Deposit Box audits for all bank locations as follows:
• Past Due Boxes;
• Drill & Escheatment;
• Right of Offset Entries;
• Waives & Discounts;
• Project Management
• Assist with the operational support and procedure development for the roll-out of new bank products and services;
• Lead and complete operational projects as assigned;
• Serve on team(s) relating to retail aspects of M & A activities. This will include evaluation and reporting on target’s retail operations, sales and systems;
• Working with training, will provide guidance and direction on the onboarding and training of newly acquired employees relating to acquisitions;
• Will serve on the conversion teams, directing retail functions relating to the conversion processes for newly acquired bank(s).
• Retail Bank Performance
• Track retail location and individual performance metrics;
• Work with accounting to provide the regional leadership teams, including RRMs, with reports to track retail incentives;
• Verify retail incentive payouts with RRMs and submit final reports for all required executive approval.
• Perform other duties as assigned or required.
  
  
  

Required Skills & Education

• Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted;
• 5 years of bank retail operations experience in a multi-branch setting;
• Experience developing retail processes and procedures;
• Excellent interpersonal skills and professional demeanor;
• Computer skills, especially the ability to work in Windows based systems.
  
  
  

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

A Retail Operations Manager’s job requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race or skin color, national origin or ethnicity, religious beliefs, age, sex, physical or mental ability.