What are the responsibilities and job description for the TECHNICAL TRAINER position at Equipment Depot?
Description
POSITION SUMMARY
A training position that is part of a high-performing, customer-focused team that will provide technical training at all
Equipment Depot locations. Must be flexible and adaptable to an ever-changing work environment. Must demonstrate ability
to be self-motivating, hardworking, organized, and goal-driven. Provides consistent technical training support (that is, one
way of doing business) across all Equipment Depot locations through class instruction, one- on -one on the job training in the
field, or on the phone.
This role is critical to overall employee and customer satisfaction and has a major impact on technicians’ development and
skill level. The role is crucial for enabling technicians to progress through the Technician Career Development Program from
apprentice-level technicians to full master-level technicians.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Daily:
Study to become a subject matter expert on the equipment being taught, both in class and hands-on
instruction. Work with Master Trainers and TCs to obtain an expert knowledge level.
Create a class environment where technicians feel comfortable asking questions.
Weekly:
Process the training materials from the week’s classes and turn them in to the training admin for
documentation.
Prepare for upcoming technical training classes by going over the class instructor guide, printing
class handouts and worksheets, and preparing the learning environment for both in-class and lab
instruction.
Facilitating in-person & hybrid, instructor-led training classes
Monthly:
Engage with the Technology Center team and regional management to facilitate efficient training
class enrollment for technicians
Collaborate with Supervisors and Management to identify training needs and develop training plans.
Certify employees upon successful completion of training and ensure records are accurately
maintained
Support Technical Communicators taking calls and working with Technicians to resolve technical
problems over the phone
Other duties as assigned
Qualifications
SKILLS & ABILITIES
Education: Minimum High school diploma
Experience: Must have strong technical competency, as defined by Equipment Depot Technical Assessment and hands-on
demonstration of skills. 5 years of experience as a technician in material handling or related industry is preferred. Prior
Training Experience Is Preferred.
Computer Skills: Good knowledge of computer operation and ability to use Microsoft Office products such as Word,
Powerpoint, & Excel
Other Requirements: Strong organizational, communication, and customer service skills. Ability to adapt to change.
Passion to Perform – We have a passion to perform and focus on delivering real results. We don’t give up. We continue to
improve to ensure we provide the absolute best service to our customers.
Trust to Act – We’re trusted to do a good job, and we deliver. We use that freedom to apply our talents and qualities for the
best results. Above all, we’re focused on possibilities, not limitations.
Act Responsibly – We’re responsible for all our actions, and we consider the consequences for our stakeholders and the
environment. We’re honest, open and direct.
Make it Fun – At Equipment Depot, enjoying your job is serious business! We’re approachable for colleagues, customers and
business partners alike. We work hard, and we celebrate our success.
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of
employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to
perform, as the Company may deem appropriate.
POSITION SUMMARY
A training position that is part of a high-performing, customer-focused team that will provide technical training at all
Equipment Depot locations. Must be flexible and adaptable to an ever-changing work environment. Must demonstrate ability
to be self-motivating, hardworking, organized, and goal-driven. Provides consistent technical training support (that is, one
way of doing business) across all Equipment Depot locations through class instruction, one- on -one on the job training in the
field, or on the phone.
This role is critical to overall employee and customer satisfaction and has a major impact on technicians’ development and
skill level. The role is crucial for enabling technicians to progress through the Technician Career Development Program from
apprentice-level technicians to full master-level technicians.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Daily:
Study to become a subject matter expert on the equipment being taught, both in class and hands-on
instruction. Work with Master Trainers and TCs to obtain an expert knowledge level.
Create a class environment where technicians feel comfortable asking questions.
Weekly:
Process the training materials from the week’s classes and turn them in to the training admin for
documentation.
Prepare for upcoming technical training classes by going over the class instructor guide, printing
class handouts and worksheets, and preparing the learning environment for both in-class and lab
instruction.
Facilitating in-person & hybrid, instructor-led training classes
Monthly:
Engage with the Technology Center team and regional management to facilitate efficient training
class enrollment for technicians
Collaborate with Supervisors and Management to identify training needs and develop training plans.
Certify employees upon successful completion of training and ensure records are accurately
maintained
Support Technical Communicators taking calls and working with Technicians to resolve technical
problems over the phone
Other duties as assigned
Qualifications
SKILLS & ABILITIES
Education: Minimum High school diploma
Experience: Must have strong technical competency, as defined by Equipment Depot Technical Assessment and hands-on
demonstration of skills. 5 years of experience as a technician in material handling or related industry is preferred. Prior
Training Experience Is Preferred.
Computer Skills: Good knowledge of computer operation and ability to use Microsoft Office products such as Word,
Powerpoint, & Excel
Other Requirements: Strong organizational, communication, and customer service skills. Ability to adapt to change.
Passion to Perform – We have a passion to perform and focus on delivering real results. We don’t give up. We continue to
improve to ensure we provide the absolute best service to our customers.
Trust to Act – We’re trusted to do a good job, and we deliver. We use that freedom to apply our talents and qualities for the
best results. Above all, we’re focused on possibilities, not limitations.
Act Responsibly – We’re responsible for all our actions, and we consider the consequences for our stakeholders and the
environment. We’re honest, open and direct.
Make it Fun – At Equipment Depot, enjoying your job is serious business! We’re approachable for colleagues, customers and
business partners alike. We work hard, and we celebrate our success.
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of
employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to
perform, as the Company may deem appropriate.
