What are the responsibilities and job description for the CUSTOMER SERVICE SALE REP position at Equipment Depot?
Position Summary
Responsible for the development and execution of market strategy to attain and or maintain a desired market position with assigned territory accounts. This includes making necessary sales and support calls, presentations and communication of issues between corporate, retail network and customer. In addition to increasing aftermarket sales and profits, a market strategy should include such products and services as fleet management, rental and allied products, training and positioning of Equipment Depot with the market. Must be able to effectively identify, communicate and work through customer problems, issues, and opportunities with corporate and retail networks. This position reports to Sales Manager/CSS Manager but close relationships with Branch and Rental Managers is essential to ensure proper processes and procedures are met in obtaining customer service excellence.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
SKILLS & ABILITIES
Education: College degree preferred but not required
Experience: 2 – 5 years proven sales professional preferred but not required
Computer Skills: Basic knowledge and abilities of Microsoft Office products and use of CRM a plus
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
OUR CORE VALUES
Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Responsible for the development and execution of market strategy to attain and or maintain a desired market position with assigned territory accounts. This includes making necessary sales and support calls, presentations and communication of issues between corporate, retail network and customer. In addition to increasing aftermarket sales and profits, a market strategy should include such products and services as fleet management, rental and allied products, training and positioning of Equipment Depot with the market. Must be able to effectively identify, communicate and work through customer problems, issues, and opportunities with corporate and retail networks. This position reports to Sales Manager/CSS Manager but close relationships with Branch and Rental Managers is essential to ensure proper processes and procedures are met in obtaining customer service excellence.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Call on current and Target accounts, Develop and make sales presentations that ensure aftermarket sales.
- Develop strategic plans and work with local management to ensure the growth of assigned service accounts
- Develop strategic plans and work with local management to develop new and maintain existing short term rental equipment customers.
- Develop and maintain relationships with key customers and build new relationships with potential key customers.
- Collaborate with branch management and internal departments regarding receivables.
- Understand the importance of timely follow up with customers, managers, and staff making communication a top priority.
SKILLS & ABILITIES
Education: College degree preferred but not required
Experience: 2 – 5 years proven sales professional preferred but not required
Computer Skills: Basic knowledge and abilities of Microsoft Office products and use of CRM a plus
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
OUR CORE VALUES
Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.