What are the responsibilities and job description for the Project Manager position at Equipment & Controls, Inc.?
Description
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Process Systems & Solutions Group
Location: Lawrence, PA
Job Summary
We are seeking a detail-oriented and customer-focused Project Manager to oversee the successful execution of multiple concurrent projects. In this role, you will serve as the primary liaison between internal teams and customers, ensuring that all projects are delivered on time, within scope, and within budget—while maintaining exceptional customer satisfaction.
Essential Duties And Responsibilities
The Ideal Candidate:
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Process Systems & Solutions Group
Location: Lawrence, PA
Job Summary
We are seeking a detail-oriented and customer-focused Project Manager to oversee the successful execution of multiple concurrent projects. In this role, you will serve as the primary liaison between internal teams and customers, ensuring that all projects are delivered on time, within scope, and within budget—while maintaining exceptional customer satisfaction.
Essential Duties And Responsibilities
- Understand and verify customer expectations to ensure alignment with project scope and deliverables
- Manage ongoing communication with customers and resolve any project-related issues
- Monitor and report on project performance, timelines, risks, and budgets
- Ensure 100% customer satisfaction through proactive issue resolution and communication
- Lead internal cross-functional teams and coordinate resources across departments
- Monitor project health for reporting and escalating status to management
- Reconcile proposal documentation against customer purchase orders (scope, pricing, terms, and schedule)
- Set up and maintain internal systems (e.g., resource planning, invoicing schedules)
- Coordinate and facilitate project meetings and customer reviews as needed
- Conduct project closure activities focused on continuous improvement and lessons learned
- Manage risks and develop appropriate mitigation strategies
- Occasional, short-distance travel to nearby customer sites as needed (1–2 visits monthly)
The Ideal Candidate:
- Proven ability to manage multiple projects simultaneously varying in size and complexity
- Strong leadership and collaboration skills across departments and disciplines
- Excellent verbal and written communication skills with internal and external stakeholders
- Ability to gather, synthesize, and communicate detailed technical and project information
- Demonstrated commitment to continuous learning and professional development
- Strong interpersonal skills and ability to build trust with internal and external stakeholders
- Proven track record of delivering high levels of customer service and satisfaction
- Experience in an engineering, sales and/or manufacturing environment
- Bachelor’s degree in business, project management, or engineering discipline
- High proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with project management and ERP systems (preferably Procore, Microsoft Project, and/or IFS) or ability to quickly learn project management and ERP systems
- PMP certification (or willingness to obtain) is a plus
- WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
- CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
- INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability