What are the responsibilities and job description for the Inside Sales position at Equipment & Controls, Inc.?
Description
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Isolation
Location: Lawrence, PA
Job Summary
Inside sales is a pivotal area at ECI. In this role, you will be collaborating with an Account Manager to build, maintain, and strengthen customer relationships by developing and delivering accurate quotes, providing technical support, and consistently meeting customer expectations. This is a fast-paced, high-volume position, where both speed and accuracy are critical. You will be responsible for sizing and selecting appropriate materials based on customer requirements, serving as a true technical resource throughout the sales process. You will also ensure orders are delivered on-time by proactively reviewing progress on orders and recommending alternate solutions when necessary. In additional, you will be working closely with Order Management, the Valve Shop, and the Warehouse to coordinate efforts and ensure successful customer outcomes.
Essential Duties And Responsibilities
The Ideal Candidate:
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Isolation
Location: Lawrence, PA
Job Summary
Inside sales is a pivotal area at ECI. In this role, you will be collaborating with an Account Manager to build, maintain, and strengthen customer relationships by developing and delivering accurate quotes, providing technical support, and consistently meeting customer expectations. This is a fast-paced, high-volume position, where both speed and accuracy are critical. You will be responsible for sizing and selecting appropriate materials based on customer requirements, serving as a true technical resource throughout the sales process. You will also ensure orders are delivered on-time by proactively reviewing progress on orders and recommending alternate solutions when necessary. In additional, you will be working closely with Order Management, the Valve Shop, and the Warehouse to coordinate efforts and ensure successful customer outcomes.
Essential Duties And Responsibilities
- Utilize customer input and/or specifications to help in the selection of applicable products
- Develop solutions to meet customer needs
- Develop, deliver and follow up on accurate customer quotes in a timely manner
- Support the delivery of positive customer outcomes throughout the quoting and fulfillment process
- Support the outside sales team in meeting customer expectations
The Ideal Candidate:
- Will possess a four-year engineering degree or have a strong technical aptitude
- Will have working knowledge of valves, instrumentation, controls and the relevant industries
- Will have the ability to develop and deliver solutions based on an understanding of the technical and
- business challenges of our market
- Will possess negotiation skills
- Must have excellent communication skills
- Must have the ability to multi-task
- Must be a team player
- WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
- CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
- INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability