Assistant Director of Housekeeping

Our Company

Equinox Hotels Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview

Assists with the direction and control of the overall operation and staff of the Housekeeping department, ultimately responsible for the cleanliness of the entire building according to Equinox standards. Responsibilities include, but are not limited to, budget, staffing, hiring, training, maintaining brand standards and department financial controls.

Essential Job Functions

• Directs activities of all staff in the absence of or while supporting the Director of Housekeeping.
• Hires, trains and manages the performance of Housekeeping staff including managers. Conducts performance evaluations and implements disciplinary actions as required.
• Reviews and manages department schedules to ensure staff are supported and business needs are being met.
• Ensures coordination of guest arrivals and departures, including those requiring special attention, VIPs, returning guests and groups.
• Ensures labor is effectively planned and in accordance with Collective Bargaining Agreement (“CBA”) guidelines.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Monitor out-of-order, out-of-service, discrepant and showrooms.
• Daily VIP Rooms Inspections/Monitor all V.I.P.'s, special guests, and requests.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Maintains the department budget, reporting any discrepancies or deviations to the Director of Housekeeping.
• Maintains effective communication and understanding of the Housekeeping function throughout the hotel, including operational protocols.
• Takes prompt action in all matters related to the safety, security, well-being and satisfaction of hotel guests and employees. Responds swiftly and effectively in any emergency or safety-related situation.
• Attends all required leadership meetings as determined by the General Manager.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Ensure overall guest satisfaction.
• May be assigned other duties at the discretion of management.
  
  

Skills, Education, Qualifications/Skills

Requirements are representative of minimum levels of knowledge, skills and /or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Ability to think quickly and act appropriately in emergency situations.
• Perform well under pressure situations, time demands, and work overtime when needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• General computer knowledge and ability to enter work orders, make notes, etc. or related system.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).
  
  

Desirable

• Prior guest relations training.
• Bachelor’s degree or equivalent vocational training.
• AED & CPR Certification
• Three to Five years in a similar role.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.