Senior Vice President, Core Operations

About EQ Shareholder Services

Equiniti is undergoing a bold transformation, powered by a dynamic, newly formed leadership team that began their journey in 2025. This Leadership team is steering EQ into the future by leveraging state-of-the-art technology and data-driven strategies to drive customer satisfaction and unlock new growth opportunities.

EQ is not just supporting organisations - EQ is revolutionising how it engages with shareholders and manage their corporate lifecycle. From energising shareholder engagement and streamlining stock registers to facilitating seamless ownership transfers, dynamic shareholder meetings and efficient dividend payments, EQ is the backbone of global equity administration.

But that's just the beginning. EQ's mission is to digitize every aspect of shareholder interaction, making investments more accessible, transparent and more engaging than ever before. EQ is leading the charge in dematerialisation, empowering issuers and shareholder to embrace a digital-first experience.

The acquisition of Notified has supercharged the organization's capabilities in investor relations and communications, making EQ the only global technology partner dedicated to both public relations and investor relations solutions.

EQ's commitment to agility and a #ClientObessedApproach means they act fast, deliver exceptional service and always put their clients first.

The Opportunity

The Global Head of Core Operations is the architect of EQ's operational backbone, responsible for orchestrating complex, high-volume processes that underpin shareholder services worldwide. This leader ensures seamless execution of transfers, legal documentation, bereavement, mandates, tax operations, investment operations, dissenters' processes, corporate actions, and proxy tabulation. By championing regulatory compliance and process optimization, this role drives operational excellence, risk mitigation, and continuous improvement across diverse teams and geographies.

Roles and Responsibilities

• Oversee global operational processes and strategies, ensuring efficiency and compliance
• Develop and implement operational policies, standards, and procedures
• Lead and mentor regional operations managers, fostering a culture of excellence and accountability
• Drive operational efficiency and productivity improvements through automation and process optimization
• Collaborate with cross-functional teams to support business objectives and regulatory requirements
• Monitor and analyze key performance indicators and operational metrics
• Identify and mitigate risks in operational processes
• Manage global supply chain and logistics operations
• Foster continuous improvement and innovation across all levels of the organization

Job Specifications

Education

Bachelor's degree in Business Administration, Management, or related field; MBA preferred

Relevant Experience

Significant experience in operations management, with demonstrable experience in a senior global leadership role in fintech or financial services.

Knowledge and skills

Essential:

• Global operations management
• Strategic planning and execution
• Compliance and risk management
• Performance management and analytics

Essential:

• Exceptional leadership and team management
• Strategic vision and decision-making
• Outstanding communication and interpersonal skills

Compensation

• $176,000-208,000 annually
  

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks