Product Support Specialist

Company Information: Equify Financial is a privately-owned, independent specialty finance company based in Fort Worth, Texas. We tailor and personalize our services for each client to build a strong relationship and a strong future for their business. We are an independent, collateral-based lender that can service customers at every financial stage of their business. With over 180 years of combined experience in the equipment finance industry, we can provide an extensive amount of knowledge and an in-depth understanding of our customers’ financial circumstances. We help our clients identify areas of growth and find creative solutions that bring more capital to their businesses.

LinkedIn: https://www.linkedin.com/company/equifyfinancialllc/

Website: www.equifyfinancial.com

Position Summary: Perform accurate and thorough visual inspections and functional testing on all types of machinery and equipment.

Key Roles / Responsibilities

• Verify equipment descriptions
• Gather and verify equipment inventory information
• Identify and record equipment components, accessories and asset details.
• Ensure the quality of equipment data and other related information.
• Verify requirements for warranty applicable items.
• Compose and take photos and videos of the equipment.
• Promote a culture where the health and safety of our employees and customers is top priority for all.
• Perform other duties as assigned.
• Coordinate with the collections team to recover assets in default scenarios.
• Manage the resale or redeployment of repossessed equipment to maximize value and mitigate loss.
• Develop and maintain residual value metrics with various vendors across industry sectors and asset classes.
• Conduct foreclosure sales.
• 100% travel
  
  

Required Education, Experience, And Qualifications

• High School graduate or equivalent.
• Mechanic experience preferred.
• Experience using computers, and able to learn to use new technology and software.
• Maintain a valid, clean driver’s license.
• Work both indoors and outdoors year-round and climb on and off large equipment and trucks.
• Prior experience in equipment management (inspections, inventory and appraisals) and/or inventory control management, preferably in the auction or heavy equipment business.
• Knowledge of industrial and/or agricultural equipment, trucks and trailers.
• Excellent organizational skills, a keen eye for detail and a commitment to accuracy.
• Solid interpersonal skills.
• Strong time management and prioritization skills
• A commitment to providing fantastic customer service by being friendly and patient.
• Able to work well and maintain a positive attitude in high-pressure situations.
• Overnight travel could be up to 60% at times.
• Sensitive to confidential information.
• Must work independently and as a member of team.
  
  

Working Conditions

• Able to read, speak and write English.
• Ability to use computer software programs to achieve job functions.
• Strong physical and mental health to maintain demanding workload.
• Able to work under stressful conditions at times.
• Communication – verbal and written communication, personnel and vendors.
• Bilingual in Spanish is a plus
• Dependability, reliability, fulfilling responsibilities.
• Must be able to lift 15 pounds at times.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.
  
  

Benefits

• Competitive Compensation Package
• Medical Dental Vision Coverage
• 401K Company Match
• Life Insurance Long Term Disability Coverage – 100% Company Paid
• Health Savings Account (HSA)
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Wellness Check Program - Insurance Premium Discounts
• EAP Resources
• Paid Holidays
• Paid Time Off (PTO)
  
  

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.

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