What are the responsibilities and job description for the Sales Support Consultant - Auto Lending position at Equifax?
The Sales Support Consultant is a problem solver providing support to the account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.
This role will be based out of our One Atlantic Center office in midtown and will follow a hybrid work schedule with Tuesday, Wednesday, and Thursday in-office.
What You Will Do
This role will be based out of our One Atlantic Center office in midtown and will follow a hybrid work schedule with Tuesday, Wednesday, and Thursday in-office.
What You Will Do
- Scale customer engagement of sales team
- Maximize sales resources’ selling time by taking on back-office tasks
- Connect with and coordinate internal resources to streamline contract-to-boarding processes
- Support issue resolution around billing and general customer service
- Assist with inquiries regarding billing, pricing, contracts, reporting and research
- Perform sales administrative tasks (revenue tracking, etc.)
- Review and monitor sales leads
- Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
- Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
- Maintain tools to support the sales teams
- Generate client reporting and client dashboards
- Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
- Coordinate with Customer Success Managers to support customer training and onboarding
- Assist sales with entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
- Analyze sales performance records, interpret results
- Review quarterly compensation for accurate payout
- 2-5 years of B2B sales support, customer service, or related customer-facing experience
- Bachelor's degree in Business Administration, Marketing, Communications or other related field
- Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot, Zoho) for data entry, account management, lead tracking, and reporting
- Proficiency with the Google Suite
- Strong verbal and written communication
- The ability to juggle multiple tasks simultaneously, prioritize deadlines, and manage a high-volume workload
- A customer-focused mindset and attention to detail
- Intellectual curiosity and insights driven nature
- Ability to deliver results and play to win
- Execution excellence
- A sense of urgency, agility, and grit
- Strong integrity and sense of personal accountability
- Ability to work as one aligned global team (#OneEquifax)