What are the responsibilities and job description for the Operations Manager I position at Equifax?
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Operations Manager I is responsible for client satisfaction and the quality of the service delivered by their team. They manage the daily workload of a team of fulfillment associates and resolve day-to-day issues. The individual is responsible for leadership, motivation, training, and mentoring of their team. The main job responsibilities include but are not limited to effective management of their direct reports, client account management and ability to effectively communicate and collaborate with all levels of an organization.
This role will support Network Verification Services, an onsite operation located in West Des Moines, IA.
What you’ll do
Support account management and client needs by various levels of interaction including conference calls, emails, visits, presentations, and investigative reporting/issue resolution to ensure client retention/satisfaction. Individuals in this position must be able to exchange accurate information in these situations.
Instruct, guide and counsel to advance training, ideas and knowledge of their direct reports to influence performance to meet company goals and metrics. Including daily, weekly, monthly and annual performance evaluations.
Develop, implement, and maintain process improvement initiatives as related to system and employee development through the monitoring/streamlining of current operating procedures.
What experience you need
Associate Degree or equivalent experience
2 years of experience working in a call center environment and proven ability to lead projects and influence others
What could set you apart
Industry knowledge of the mortgage, pre-employment screening, and/or social services processes preferred.
Analytical mindset, leadership capabilities, and works well in a team environment.
Experience working with Microsoft Excel and other Microsoft applications and G-Suite with the ability to learn/understand internal verifications technology and systems.
Excellent interpersonal, oral and written communication skills including the ability to gather, coordinate and present technical data.
Ability to effectively change their coaching style to meet each individual’s needs.
Intuitive with a keen understanding of our business and how performance impacts our business.
Ability to lead others through change and influence others to adapt to changes.
Ability to respond and adapt quickly to both expected and unexpected changes in team’s focus and day-to-day responsibilities.
High ethical standards and professionalism.
Ability to follow policies and procedures; complete administrative tasks accurately and timely.
Self-motivated with a high level of initiative.
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $50,000 - $63,300
