What are the responsibilities and job description for the Business Service Representative position at Equifax?
The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.
What you’ll do
What you’ll do
- Answer customer calls and/or emails providing prompt issue resolution
- Manage outbound calls to gain information and/or follow up to resolve customer issues
- Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera
- Manage client dialog while documenting details of client interaction in Salesforce
- Minimum one year of customer service/support experience
- Proficiency with Google Suite and Microsoft Excel
- Detail oriented with an ability to multi-task in a fast paced environment
- Exhibit strong organizational, problem-solving, and analytical skills
- Excellent listening, verbal, and written communication skills
- In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)
- Bachelor’s degree preferred
- Two plus years of experience in a B2B customer support environment
- Proficiency in Salesforce Service
- Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
- Mortgage industry experience