Front Desk Agent - part time - at Fitness Center

Part-time position: 12 to 25 hours/week.

Hiring for the following shift:

Front Desk Agent

• Mid-day shifts: 11:45 AM - 5:15 PM
• Evening Shifts: 4:45 PM to 9:45 PM
• Weekends: 7:45 AM - 3:30 PM
• With the option to pick up additional shifts based on availability.

Equalize Fitness is a privately owned fitness and wellness center known for its clean facilities, high-end services, and friendly, supportive community. Our front desk team creates the first and last impression for every member and guest—your role is essential to delivering exceptional service and creating “Moments of Magic” that elevate every visit.

Job Summary

The Front Desk Agent greets members, answers inquiries, supports account management, and provides information about our services and programs. We’re looking for a friendly, reliable team member who enjoys working in a fitness environment and takes pride in making every member feel valued.

Responsibilities

• Greet members and guests warmly and professionally
• Create meaningful Moments of Magic through exceptional service and genuine connection
• Answer incoming calls on a multi-line phone system
• Assist with member accounts, billing questions, and profile updates
• Provide accurate information about services, programs, and amenities
• Actively listen to member concerns and offer appropriate solutions
• Keep the front desk and lobby clean, organized, and welcoming
• Enter and update customer information in our management system
• Stay informed about new products, services, and policies
• Support membership sales and product offerings as needed
• Perform additional duties assigned by management

Qualifications

• Strong customer service skills; friendly and service-focused
• Previous front desk or customer-facing experience preferred
• Comfortable handling multi-line phone systems
• Reliable, professional, and able to multitask
• Must be available for afternoons, evenings, and weekends

Additional Information

• Military-experienced candidates encouraged to apply
• A “Fair Chance” employer (follows Fair Chance hiring practices)
• All ages, including older job seekers, encouraged to apply
• No college diploma required
• Not a remote position
• Equalize Fitness follows Federal and State Background Check Guidelines and NY State Employer Drug Testing Guidelines

Job Type: Part-time

Pay: $17.75 - $19.00 per hour

Benefits:

• Employee discount

Ability to Commute:

• Yonkers, NY 10701 (Required)

Ability to Relocate:

• Yonkers, NY 10701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $19