Quality Technician

Quality Technician
Berea, KY
Reports to Site General Manager

Position Summary

The Quality Technician supports EQI’s Quality Management System with a continuous improvement mindset. This role is responsible for ensuring product quality, compliance with customer and regulatory requirements, and effective resolution of quality issues across all product lines in the facility.

The Quality Technician reports to the General Manager and works closely with Quality Engineers/Specialists, Product Engineers, Operations, and Supply Chain personnel both on site and at the corporate office. Success in this role requires strong attention to detail, data-driven problem solving, and effective cross-functional collaboration.

Essential Functions

• Manage and support the implementation of quality policies, procedures, and work instructions in compliance with company, customer, and regulatory requirements
• Assure conformance to specifications for incoming and finished products
• Conduct and support quality inspections, including:
• Incoming and outgoing product inspections
• Parts and specification compliance reviews
• Customer inspections and audits
• Support root cause analysis and corrective action activities related to quality nonconformances
• Partner with site leadership to manage quality expectations with contractors, suppliers, and vendors
• Support risk assessments related to product quality and process performance
• Use quality data systems to track and manage data such as defects, nonconformances, and corrective actions; prepare KPI reports and trend analysis
• Support training documentation and ensure quality-related training requirements are tracked and completed
• Assess potential gaps in EQI’s Quality Management System and support strategies to maintain compliance with customer and certification requirements
• Manage customer quality issues in partnership with Quality Engineers/Specialists, including:
• Timely response to customer complaints or nonconformances
• Data collection and communication with EQI’s global supply chain
• Participation in the 8D corrective action process and follow-up to closure
• Monitor customer quality performance and provide on-site customer support as needed
• Support specification distribution and quality-related training processes
• Provide best-practice guidance related to quality processes and inspections
• Oversee rework, repair, and inspection activities as needed to minimize cost and customer impact
• Perform general support functions for Quality team members
• Additionally, this role will aid in safety processes, procedures, audits and reporting

Qualifications

• Minimum two (2) years of quality experience in a manufacturing, warehouse, or distribution environment
• High school diploma or GED required
• Certifications in Quality and/or Continuous Improvement preferred
• Experience with Quality Management Systems (ISO 9001 preferred)
• Demonstrated experience with root cause analysis and corrective action methodologies
• Proven ability to analyze quality data and drive continuous improvement
• SDS management
• Fundamental understanding of lean manufacturing principles
• Ability to lead and support cross-functional teams
• Highly preferred: Experience with wet painting and powder coating processes, including inspection criteria, defect identification, and process controls

BENEFITS:

We offer a comprehensive and competitive benefits package designed to support the well‑being, growth, and success of our employees. Highlights include:

• Comprehensive Health Coverage: Medical, dental, and vision insurance to support the health needs of employees and their families.
• 401(k) with Company Match: Competitive retirement savings plan with employer matching contributions to help employees build long‑term financial security.
• Flexible, Unlimited Paid Time Off: An unlimited PTO policy designed to promote work–life balance and allow employees the flexibility they need for rest, personal time, and family commitments.
• Positive and Collaborative Work Environment: A culture that values teamwork, integrity, continuous improvement, and open communication.
• Wellness Programs: Access to a range of wellness initiatives that promote physical and mental well‑being including an EAP program and options for maintaining a healthy lifestyle with gym reimbursement
• Global Growth Opportunities: The chance to work for and grow with an expanding international organization, with exposure to global teams, perspectives, and career development pathways.

We are an equal opportunity employer and do not discriminate based on any protected characteristic. Applicants needing accommodations during the interview process may request them by phone or email.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000 - $60,000