What are the responsibilities and job description for the Kinship Administrative Assistant position at Epworth Children's Home?
For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina.
Summary:
The Administrative Front Desk Staff serves as the first point of contact for visitors, clients, and staff at Epworth's Kinship Resource Center. This role is responsible for providing excellent customer service, managing front desk operations, and performing a variety of administrative support tasks to ensure efficient and smooth day-to-day operations.
Primary Performance Objectives:
Ensure that Epworth's Kinship Resource Center is run efficiently by managing the administrative functions. Ensure that all visitors to the Kinship Resource Center are greeted with professionalism and kindness. Ensure that families and clients contacting the Kinship Resource Center are connected with information and resources.
Job Task Summary:
- o Greet and welcome visitors in a warm, professional manner
- o Answer and direct phone calls and emails promptly and courteously
- o Maintain the front desk area and lobby to ensure a clean and organized appearance
- o Help caregivers to obtain and complete/submit forms and applications in office
- o Manage incoming and outgoing mail and deliveries
- o Schedule appointments, meetings, and maintain calendars as needed
- o Assist with data entry, filing, and document management as they pertain to the Kinship Department
- o Provide administrative support to program staff, including photocopying, scanning, and preparing materials
- o Monitor office supplies and place orders when needed
- o Ensure compliance with organizational procedures and confidentiality standards
- o Support special projects and events as assigned
- o Other duties as assigned
Qualifications:
- o High school diploma or equivalent required, associate's degree or higher preferred
- o Minimum of 1-2 years of administrative or customer service experience
- o Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment
- o Friendly, professional demeanor with a commitment to customer service
- o Ability to handle multiple tasks simultaneously and prioritize effectively
- o Experience in a nonprofit or human services setting is a plus
- o Proficient in both written and verbal communication.
- o Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance.
- o Alignment with the values and faith practices of the United Methodist Church.
What Epworth Children's Home offers full time employees:
Rewarding Client Focused work environment
Excellent Medical, Dental, Vision and Prescription Drug Plans
Company paid life insurance
Voluntary benefits such as STD, LTD, Group life
403(b) with company match
Ample vacation and sick leave
Mission/Volunteer leave
Credit Union
Employee Assistance Program
Eligible employer for the Public Service Loan Forgiveness (PSLF) program
Career opportunities throughout the state of SC!
The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.