What are the responsibilities and job description for the Senior Technical Sales Support Specialist position at Epson America Inc.?
Job Title: Technical Sales Support Specialist, Professional Display Solutions
Location: Remote – United States
Epson, a global technology leader recognized for innovation, reliability, and quality, has an exciting opportunity for a Technical Sales Support Specialist focused on Professional Display Technology. This role will emphasize pre-sales technical support and solution design for Epson’s portfolio of professional display products across the U.S. and Canada.
You will collaborate closely with internal stakeholders — including Account Managers, Product Management, and Marketing — as well as external partners such as AV consultants, resellers, and end users, to ensure successful design, specification, and implementation of Epson display solutions.
Responsibilities
In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.
Epson America, Inc. is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.
Location: Remote – United States
Epson, a global technology leader recognized for innovation, reliability, and quality, has an exciting opportunity for a Technical Sales Support Specialist focused on Professional Display Technology. This role will emphasize pre-sales technical support and solution design for Epson’s portfolio of professional display products across the U.S. and Canada.
You will collaborate closely with internal stakeholders — including Account Managers, Product Management, and Marketing — as well as external partners such as AV consultants, resellers, and end users, to ensure successful design, specification, and implementation of Epson display solutions.
Responsibilities
- Provide pre- and post-sale technical support for Epson’s professional display products, including solution design, configuration, and system integration.
- Partner with Commercial Account Managers and Channel Partners to deliver engaging product demonstrations, trainings, and trade show presentations that highlight Epson’s technology advantages.
- Support consultant and design communities by providing technical specifications, CAD/Revit resources, and documentation on thermal, electrical, and mounting requirements.
- Develop and deliver technical presentations to educate customers, dealers, and integrators on installation, calibration, and service best practices.
- Assist customers with system design, signal distribution, and control integration across a variety of display applications.
- Collaborate with Product Management to provide field-based technical feedback that supports product enhancement and roadmap development.
- Maintain accurate activity and engagement records within Salesforce CRM.
- Contribute to the creation of technical training content, best practice guides, and enablement resources for both internal and external stakeholders.
- Leverage industry and competitive knowledge to articulate Epson’s value proposition in the professional display market.
- Represent Epson at industry events, open houses, and customer demonstrations as a technical subject matter expert.
- 3–5 years of experience in AV, display, or professional video systems (projection, large-format display, or similar).
- Familiarity with signal distribution, mounting systems, and video processing equipment.
- Proven ability to communicate complex technical information to both technical and non-technical audiences.
- Experience working with AV integrators, resellers, and consultants.
- Ability to travel up to 50% within North America.
- Comfortable lifting and transporting display components up to 50 lbs.
- Strong communication, problem-solving, and customer engagement skills.
In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.
- Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
- Generous paid time off, including sick time, vacation, and holidays
- Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
- 401K plan with company matching
- Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!
Epson America, Inc. is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.
Salary : $100,256 - $131,564