What are the responsibilities and job description for the Field Service Engineer position at Eppendorf?
Your Challenges
- Responsible for providing premium technical service in designated territory: Washington, Oregon, Idaho, Montana, and Alaska.
- Perform service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement.
- Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, time recording, billing and quality documents in-house, on site at customer facilities or over the phone as required.
- Delivers high quality, customer centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills.
- Demonstrates a positive can-do professional image and attitude in front of customers and colleagues always.
- Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals.
- Exhibits excellent proactive pre- call planning and follow up skills.
- Establish and maintain a high degree of technical knowledge pertaining to service activities described.
- Acts as a trusted advisor to Eppendorf customers, by understanding the customer’s issues and recommending solutions which provides a positive customer experience and satisfies the customer’s requirements. .
- Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth.
- Responsible for inventory management of spare parts.
- Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules and regulations.
- Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or ENA and Eppendorf Service needs.
- The ability to travel by commercial airlines is required.
- Properly documents and manages all work activity, including: input to the CRM system, inventory management, time management, billing and quality-related activities.
- Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and 2 years’ related experience and/or training.
- Ability to travel up to 80% of the time within the territory
- Valid driver’s license required and good driving record.
- Compensation: $80k-$85k base annually
- Attractive Bonus and Commission Plan
- Position is eligible for Overtime Pay and is paid at 1.5 times normal hourly rate
- Per diem pay
- Company vehicle for work and personal use, along with a gas card, and liability insurance
- Competitive total rewards package including health, financial, and education benefits
Salary : $80,000 - $85,000