What are the responsibilities and job description for the Program Manager - L2C / Lead-To-Cash Transformation position at EPMA?
EPMA is seeking an experienced Senior Program Manager to lead a strategic, multi-year Lead-to-Cash transformation program for an enterprise client.
This role will orchestrate multiple business and technology workstreams, establish strong program governance, manage executive stakeholders, and drive transformational outcomes across customer-facing and operational capabilities.
Title: Program Manager – L2C / Lead-To-Cash Transformation
Location: Houston, TX
Duration: Long Term Contract
Industry: Power & Utilities
W2 Only. No C2C / No Visa Sponsorship
Responsibilities:
- Lead planning, governance, coordination, and delivery of a complex enterprise transformation program
- Manage multiple concurrent business and technology workstreams, dependencies, milestones, resources, and risks
- Coordinate transformation initiatives spanning sales, customer onboarding, contracting, pricing, billing, customer care, and renewals
- Establish and lead executive steering committees, governance forums, and program status reviews
- Maintain integrated program plans, roadmaps, RAID logs, executive dashboards, financial tracking, and portfolio reporting
- Drive accountability and decision-making across business, technology, operations, change management, and external vendors
- Coordinate design, testing, release management, deployment, and stabilization activities
- Support business-process modernization, automation, and AI-enabled transformation opportunities
Experience Required:
- 8 years of progressive program management experience leading large-scale enterprise initiatives
- Proven experience managing complex programs with multiple concurrent workstreams and dependencies
- Strong background leading business and technology transformation in highly matrixed organizations
- Demonstrated experience working with executive sponsors and leading steering committees/governance forums
- Strong expertise in budgeting, forecasting, RAID management, dependency management, and portfolio oversight
- Excellent executive communication, facilitation, presentation, and stakeholder-management skills
Preferred:
- Lead-to-Cash, Order-to-Cash, Quote-to-Cash, Revenue Operations, or Customer Experience transformation experience
- Digital modernization and business-process transformation experience
- Energy, utilities, retail energy, or other customer-focused industry experience
- Exposure to AI-enabled transformation and automation
- Agile, hybrid, and traditional program delivery experience
- PMP, Agile, SAFe, or equivalent certification