Lead Pharmacy Technician

Position Summary:

EPLS is seeking an experienced, highly organized Lead Pharmacy Technician to oversee and support daily specialty-medication sourcing, prescription-processing, and patient-support operations. This role combines hands-on pharmacy technician responsibilities with team leadership, workflow coordination, training, quality oversight, and escalation management.

The Lead Pharmacy Technician will help ensure patients receive timely access to high-cost specialty medications by coordinating with approved vendors, manufacturers, providers, insurance companies, and internal EPLS staff. The ideal candidate is a Certified Pharmacy Technician with strong knowledge of specialty medications, prior authorizations, insurance and billing processes, regulatory compliance, and patient-centered service.

This position is primarily office-based and offers a hybrid remote work arrangement in Lancaster, Pennsylvania.

Essential Duties and ResponsibilitiesLeadership and Workflow Coordination:

• Lead, prioritize, and monitor daily technician workflow related to prescription intake, specialty-medication sourcing, prior authorizations, documentation, delivery coordination, and patient follow-up.
• Serve as a primary operational resource for pharmacy technicians and staff, providing guidance on procedures, systems, service standards, and escalation pathways.
• Assist with onboarding, training, mentoring, and competency development for new pharmacy technicians and other applicable staff.
• Support assignment of daily workload and help balance task volume to ensure timely patient care and minimize medication-access delays.
• Identify workflow barriers, recurring service issues, documentation gaps, and opportunities to improve efficiency, accuracy, patient communication, and cost savings.
• Communicate operational concerns, trends, staffing needs, and high-priority patient issues to pharmacy leadership in a timely manner.
• Assist with development, maintenance, and implementation of standard operating procedures, training resources, and workflow documentation.

Specialty Medication Sourcing and Coordination:

• Identify, research, and source high-cost and specialty medications through approved vendors, manufacturers, patient-assistance programs, and other authorized procurement channels.
• Monitor specialty-drug availability, order status, shipment tracking, delivery timelines, and patient-access barriers to prevent interruptions in therapy.
• Maintain current knowledge of medications available through EPLS, including sourcing options, vendor requirements, pricing considerations, and program processes.
• Coordinate with manufacturers, suppliers, distributors, providers, patients, and internal staff to obtain necessary information and resolve sourcing or fulfillment issues.
• Track and document medication sourcing activities, purchase orders, shipment details, delivery confirmations, and related patient records.
• Assist in identifying cost-saving opportunities, alternative sourcing options, manufacturer assistance programs, and appropriate medication-access solutions within established policies.

Prescription, Authorization, and Documentation Management:

• Process prescriptions accurately and efficiently in accordance with pharmacy procedures, payer requirements, and applicable state and federal regulations.
• Coordinate prior authorizations, benefits investigations, refill requests, insurance communications, and other medication-access activities.
• Maintain complete, accurate, and timely patient, prescription, vendor, purchasing, and delivery documentation.
• Review records for completeness and accuracy; identify missing information, discrepancies, or follow-up needs and take appropriate action.
• Track medication usage, acquisition costs, savings opportunities, and other operational metrics; prepare reports or summaries for pharmacy leadership as requested.
• Maintain confidentiality and safeguard protected health information in compliance with HIPAA and organizational privacy policies.

Patient, Provider, and Vendor Support:

• Communicate professionally with patients, caregivers, providers, insurance companies, manufacturers, vendors, and internal EPLS staff through phone, email, text, and other approved communication channels.
• Assist patients with questions related to prescription status, medication access, billing, insurance coverage, delivery, and other non-clinical pharmacy matters.
• Facilitate clear, timely communication among patients, prescribers, healthcare teams, insurers, and suppliers to support continuity of care.
• Handle escalated customer-service concerns professionally, investigate issues within scope, and coordinate timely resolutions.
• Escalate clinical questions, medication counseling requests, therapeutic concerns, adverse-event reports, or pharmacist-only responsibilities to a licensed pharmacist immediately.

Compliance and Quality:

• Ensure pharmacy technician activities comply with HIPAA, pharmacy policies, payer requirements, and applicable local, state, federal, and specialty-pharmacy regulations.
• Maintain all required pharmacy technician registrations, certifications, and continuing-education requirements.
• Support quality-assurance initiatives, audits, documentation reviews, and process-improvement projects.
• Help ensure sourcing and procurement activities are performed only through approved, compliant vendors and manufacturers.
• Report potential compliance concerns, process deviations, documentation deficiencies, or patient-safety risks to pharmacy leadership promptly.

Qualifications, Required Education and Credentials:

• High school diploma or equivalent required.
• Current Certified Pharmacy Technician (CPhT) certification required.
• Active pharmacy technician registration or licensure, as required by the applicable state.
• Ability to meet all ongoing certification, registration, training, and compliance requirements.

Preferred Credentials:

• Pennsylvania State Board of Pharmacy registration number preferred.
• Prior experience in specialty pharmacy, medication-access services, patient-assistance programs, insurance coordination, prior authorization, procurement, or high-cost medication sourcing preferred.
• Prior leadership, supervisory, training, mentoring, or lead pharmacy technician experience preferred.

Experience and Skills:

• Demonstrated pharmacy technician experience, preferably in a specialty pharmacy, retail pharmacy, mail-order pharmacy, health-system pharmacy, medication-access, or related setting.
• Strong knowledge of medical terminology, pharmacy regulations, prescription processing, insurance claims and billing, prior authorizations, and patient-assistance processes.
• Experience communicating with patients, providers, insurance plans, pharmaceutical manufacturers, and medication vendors.
• Proficiency with pharmacy management systems, electronic documentation platforms, inventory or purchasing systems, and Microsoft Office applications.
• Exceptional organization, attention to detail, time management, and ability to manage multiple priorities in a fast-paced environment.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated ability to resolve problems, manage escalations calmly, protect confidential information, and exercise sound judgment.
• Ability to work independently in a hybrid environment while maintaining communication, productivity, accuracy, and service standards.

Work Environment and Physical Requirements:

• This role operates primarily in an office and hybrid remote environment.
• Requires extended periods of sitting, typing, using a computer, reviewing documentation, and communicating by telephone.
• Requires frequent interaction with patients, providers, vendors, insurers, and internal team members through phone, email, text, and other approved communication platforms.
• Requires the ability to work effectively in a high-volume, deadline-driven environment with frequent changes in priority.

Benefits:

• 401(k) with company matching
• Opportunities for advancement and professional development
• Paid time off
• Referral program

Equal Opportunity Employer:

EPLS is an equal opportunity employer. We are committed to creating an inclusive workplace and consider qualified applicants without regard to protected status under applicable federal, state, or local law.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Paid time off
• Referral program

Work Location: Hybrid remote in Lancaster, PA 17601

Salary : $25