What are the responsibilities and job description for the Service Technician position at Epiroc Drilling Solutions, LLC?
About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.
We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.
Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:
- Benefits eligibility begins the 1st of the month after start date
- Health care eligibility - including medical, dental, vision, prescription and telemedicine
- Wellness program
- Employee discounts
- Short and long-term disability insurance
- Life and AD&D insurance
- Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
- Employee Assistance Program
- 401(k) plan
- Direct deposit
- Tuition reimbursement program
- Paid Vacation
- Paid Sick Time
Join Our Team as a Service Technician at Epiroc!
At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.Service Technicians provide thorough service support for preventative maintenance, equipment troubleshooting & repairs and monitoring/testing that result in minimizing downtime, reducing costs and promoting our service and product capabilities. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc's high quality standards.
The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, noxious or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.
Work Type: Onsite
Responsibilities:
Level 1:
- Complete Pre-delivery Inspections (PDI) on machines
- Perform routine preventative maintenance, use analytical skills to troubleshoot and repair all Epiroc products in accordance with manufacturer recommendations
- Ensure the appropriate tools and equipment are on-site and properly maintained
- Communicate service and other relevant activities to the Service Coordinator in a complete and timely manner
- Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
- Maintaining courteous and professional demeanor and communication with customers and internal staff at all times
Level 2:
- In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:
- Take initiative to run diagnostics on malfunctioning equipment, determine possible causes and initiate repairs
- Ability to work independently, exercising self-discipline with minimal supervision, including when performing troubleshooting on hydraulic and electrical repairs
- Execute diagnostics on malfunctioning components, use expertise to determine possible causes of failure, and perform repairs as required
- Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment
Level 3:
In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:
- Test and document proper operating parameters
- Complete detailed failure analyses on all rebuilt components and provide details to determine the root cause of the failure or problem, identify corrective action and implement steps to prevent reoccurrence, initiate warranty process as needed
- Serve as a subject matter expert for other service technicians, support with their training and development
Requirements:
Level 1:
- The successful candidate should have basic computer skills, be familiar with Epiroc equipment, and have prior work experience demonstrating a good work ethic and strong mechanical aptitude-including experience with industrial/commercial fluid power and low voltage electrical control systems
- Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc, based on location requirements
- Complete Company required trainings, including: TL1, PDI procedure, machine specifications, reading schematics within 3 months of hire, and Safe Start Modules 1-5 within the first year of employment.
- Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
- Maintain a valid driver's license; a good driving record is required
- Travel may be required in this position for training and/or assistance in other Service Centers or Competency Centers
Level 2:
In addition to the experience in Level 1, the Level 2 technician should also have the following:
- Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience
- Working knowledge of hydraulic systems, powertrain function and related components
Level 3:
In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following:
- Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5 years of relevant experience
- Demonstrated expertise in the maintenance, overhauls, and repairs of a wide variety of hydraulic and power train components
*Level will be determined based on selected candidate's relevant work experience, knowledge, skills and ability to perform the essential functions of the job.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances.
Employment at Epiroc is"at-will,"which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.
Epirocis anequal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.
It all starts with people.The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more atwww.epiroc.com
The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.
Epiroc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual preference, genetic information, protected veteran status, gender identity, or any other protected class designation. Job promotions at Epiroc will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work with others.