What are the responsibilities and job description for the Customer Service Representative position at Epiq Systems, Inc.?
Job Summary:
The successful candidate for this Service role will be independently working with a team to success in a fast paced, detail oriented, and fun environment.
This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner.
Essential Job Responsibilities
General
- Provide exceptional client service by learning all the necessary details of work requests and then delivering as expected
Mail/Distribution Services
- Sort, distribute and meter US mail with knowledge of current postal rates
- Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq’s standard
- Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards
Floor Coordination
- Responsible for the organization and upkeep of various satellite mail/ copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Qualifications & Characteristics
- Someone who thrives at providing exceptional customer service
- Excellent communicator (verbal and written) with great organizational skills
- Detail - oriented with a knack for exceptional quality service
- Ability to quickly and effectively learn instructions and apply necessary skills
- Ability to manage multiple tasks
- High School Diploma or equivalent
- Minimum of 1 year professional level work experience
- Successful candidates for this role must be fully vaccinated from COVID-19 as a condition of employment prior to the start date.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Location: USA-Blaine-MN-4000 Pheasant Ridge Drive, Blaine, MNLocation: USA-Blaine-MN-4000 Pheasant Ridge Drive, Blaine, MN
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- his would be a full time, career opportunity. Additionally, as a full-time employee, you can enjoy: A great culture of diverse professionals who make each day fun as you solve challenges together, comprehensive health insurance package, 401(k), Paid Time Off, Tuition reimbursement and Career Development & Opportunity.
Please list what your pay expectations are here.
- Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment by their start date. As such, can you please confirm whether you are or will be fully vaccinated against COVID-19 by your start date if selected for this position
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This job is onsite between 7:30am – 5:00pm, Mon-Fri. Are you available to work these hours? (Please answer Yes or No)
Experience:
- Customer Support & Client Services Occupations: 1 year (Required)
