Guest Services Representative

Empowering People's Independence (EPI), provides support for people with developmental disabilities, epilepsy, and brain injury through progressive, tailored care to improve their health, wellbeing, independence, and social inclusion.Job Purpose:The primary function of this role is to provide excellent customer service to all guests that interact with EP, creating a positive guest experience.Essential Functions:• Serves visitors by greeting, welcoming, and directing them according to internal procedures.• Notifies appropriate employee of visitor arrivals.• Provides visitors with accurate information.• Directs visitors by having access to and understanding employee and department directories.• Ensures security by adhering to current visitation procedures, including preparing sign in sheets daily andsecuring them per internal procedures. and issuing visitor badges.• Operates multi-line phone system, to include retrieving phone messages from the general mailbox throughoutthe day.• Posts outgoing mail, using department billing codes and prepares and posts certified mail.• Run monthly postage report, the first day of the month, and provide to Finance.Makes copies, creates signage, and performs minimal administrative duties as requested.• Sorts incoming and outgoing mail. Notifies departments of package arrivals.• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.• Ensures work area is wiped down accordingly.• Documents and schedules all appointments/meetings for HR and the Clinical team on calendar for the TriangleRoom and posts weekly schedule at beginning of the week.• Provides input on the Administrative Standard of Operations Procedures.• Performs other duties as assigned by Executive Assistant and/or designee within scope of practice.Non-Essential Functions:• Participate on various committees as able.• Deliver mail as needed.• Order supplies as requested.Compliance:• Must maintain confidentiality and exercise discretion concerning all business-related matters, including but notlimited to board/vendors/donors’ names, investigations, finance, operations, and employee relations matters.• Must be willing to complete specific company required trainings as mandated by our governing agency, Office forPeople with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.• Must adhere to all departmental /company policies & procedures at all times & ensure compliance with directreport.Professional Deportment:Consistently demonstrate EPI’s Values:1. Integrity2. Courage3. Adaptability4. RespectAdhere to all company/departmental policies & procedures and ensure departmental compliance.Education and Experience:• Minimum HS Degree in related field, with minimum of two (2) years’ experience in customer service.Computer:• Familiarity with Microsoft programs to include Email, Word, Excel, PowerPoint, and Teams.Qualifications:Must possess and maintain a valid NYS Driver’s License. A vehicle is required for business travel.• Strong customer service interpersonal/professional skills to effectively collaborate, resolve issues, and maintainconfidentiality.• Good verbal and written communication skills.• Demonstrated ability to use poise, tact, and diplomacy, during difficult and/or stressful situations, resulting inability to deescalate situations.• Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, andcustomer requests, while meeting deadlines.Physical Demands:The physical demands described below are representative of those that are required to successfully perform the essential functions of this job. Individuals with disabilities, which impact their ability to perform the essential functions, will need to review reasonable accommodations with Human Resources.• Must be able to talk, hear, stand, walk, and/or sit for extended periods of time; may have to twist, bend, usehand to finger, stretch with hands and arms.• Specific vision abilities required by this job include close vision and ability to adjust focus.• May be exposed to strong odors from time to time.• Must be able to lift and carry up to 25 lbs.While performing the duties of this position, exposure to changing weather conditions will occur.This position pays: Between $15/hour-$18/hour#work2023

Salary : $15 - $18