What are the responsibilities and job description for the IT Support Specialist (Hybrid) position at Epika Fleet Services, Inc.?
Overview
Epika Fleet Services is looking for a IT Support Specialist to provide advanced technical support for our end users in our Nashville office. The ideal candidate will handle escalated support issues, assist with network and security troubleshooting, and provide occasional onsite assistance at client or office locations. This role requires strong diagnostic skills and a customer-first mindset.
Epika Fleet Services is a network of mobile and in-shop preventative maintenance service centers focused on commercial fleets across the country. Our company was built by partnering with and investing in the best-of-the-best in every market we serve and partnering with private equity firm Aries. For more information, visit www.EpikaFleet.com.
All Epika Fleet Companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."
Responsibilities
WHAT YOU WILL DO
- Handle escalated support tickets from team, providing timely and effective resolution
- Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve network, connectivity, and security issues
- Support all business-critical applications
- Assist with onboarding and offboarding processes, including device setup and user account configuration
- Maintain accurate documentation of technical issues and resolutions
- Collaborate with leadership teams as needed for complex issues
- Provide onsite support for our Nashville office Monday-Friday work schedule: 2 days remote and 3 days onsite in Nashville office.
Qualifications
WHAT YOU'LL NEED TO HAVE:
2 years of IT support experience with additional 2 years of advanced help desk experience
CompTIA A , Network , or Security certifications (required)
Strong knowledge of Windows environment
Familiarity with network troubleshooting tools and security best practices
Experience with ticketing systems, remote support tools, and documentation
Excellent problem-solving, communication, and organizational skills
Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)
WORK CONDITIONS:
- Primarily remote based support
- Standard business hours with flexibility for urgent issues outside of core schedule
Benefits
WHAT WE OFFER YOU
-Hybrid and/or remote work environment-Paid Time Off including holidays-Health Insurance with HSA plan option-Free Dental and Vision Plan for Employee-Disability & Life, among other insurance plans-401(k) with company match after 90 days of employment-Employee assistance program-Opportunities for growth in partner businesses nationwide
Pay Range
USD $65,000.00 - USD $75,000.00 /Yr.Salary : $65,000 - $75,000