What are the responsibilities and job description for the Senior Customer Success Manager position at Epidemic Sound?
Join our global force of 500 innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us - and let the world feel your work.
As a Senior Customer Success Manager, you will play a crucial role in our Enterprise Success team in Los Angeles. Your role will be to deeply understand our strategic B2B clients' business models and act as a trusted advisor to ensure long-term growth and retention.
You will contribute to Epidemic Sound's mission by nurturing a portfolio of high-value accounts, including production companies and global brands, and expanding our business into new organizational areas. You’ll be part of a high-performing team that values proactive problem-solving and consultative sales, collaborating closely with Sales, Music, and Product teams. Our LA office offers a creative environment where you'll be the voice of the customer, driving impact in the heart of the media and entertainment industry.
Your Key Responsibilities Include
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Ready to make the world feel your work? Please apply, in English.
As a Senior Customer Success Manager, you will play a crucial role in our Enterprise Success team in Los Angeles. Your role will be to deeply understand our strategic B2B clients' business models and act as a trusted advisor to ensure long-term growth and retention.
You will contribute to Epidemic Sound's mission by nurturing a portfolio of high-value accounts, including production companies and global brands, and expanding our business into new organizational areas. You’ll be part of a high-performing team that values proactive problem-solving and consultative sales, collaborating closely with Sales, Music, and Product teams. Our LA office offers a creative environment where you'll be the voice of the customer, driving impact in the heart of the media and entertainment industry.
Your Key Responsibilities Include
- Proactively manage the customer lifecycle for strategic enterprise clients to drive adoption, engagement, and measurable success plans.
- Identify and close new expansion opportunities within your existing portfolio to significantly scale our B2B business.
- Lead strategic business reviews and renewal negotiations with C-level executives to ensure alignment of objectives and minimize churn.
- Act as a thought leader and mentor within the Customer Success team, bringing fresh ideas for process improvements and adoption strategies.
- Collaborate cross-functionally to share customer feedback and ensure our ecosystem is fully utilized to deliver an exceptional experience.
- 6 years of relevant Sales or Customer Success experience, preferably within the tech or SaaS industry.
- Proven track record of consistently meeting or exceeding retention and growth targets in B2B enterprise roles.
- Demonstrated ability to navigate complex negotiations and build trusted relationships with senior decision-makers and C-level stakeholders.
- The ability to work effectively as a proactive self-starter in a fast-paced, ambiguous environment.
- Experience working with Salesforce or Customer Success platforms such as Planhat or similar.
- Experience with the music industry or music licensing, or experience within creative industries such as gaming, advertising, or digital publishing.
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Ready to make the world feel your work? Please apply, in English.