Information Technology Manager

Company Description

Epicutis is a future-forward company operating at the intersection of biotechnology and skincare innovation. We don’t just follow industry trends – we set them. Powered by cutting-edge science and a relentless drive to innovate, we’re building something entirely new in the beauty and biotech space. From AI-driven workflows to patented formulations, innovation isn’t a buzzword here – it’s embedded in everything we do.

With 100 employees and growing, headquartered in Irvine, CA, we’re scaling fast and investing in the technology and talent to match. We’re looking for a forward-thinking IT Manager to build and lead our IT function from the ground up – someone who’s as excited about the future of technology as we are.

Position Overview

As IT Manager, you will be the driving force behind Epicutis’s technology infrastructure, security posture, and sales technology enablement. This is a ground-floor leadership opportunity: you’ll build the IT department, establish policies and systems, and have the autonomy to shape the company’s entire technology strategy. You will report to executive leadership, including the COO and President of Sales & Marketing, making this a highly visible and impactful role.

Key Responsibilities

IT Infrastructure & Operations

• Design, implement, and manage the company’s IT infrastructure, including networks, servers, cloud environments, and office technology systems
• Oversee hardware procurement and management for Apple and Windows devices across the organization
• Manage and optimize the company’s technology stack, including Microsoft 365, Zoho One, Cloudflare, Shopify, LastPass, and other platforms
• Establish IT onboarding and offboarding processes for employees, including account provisioning, device setup, and access management
• Manage physical office IT needs, including conference room technology, printers, and network infrastructure
• Develop and maintain disaster recovery and business continuity plans to ensure operational resilience

Cybersecurity & Compliance

• Build and enforce the company’s cybersecurity framework, including policies, procedures, and incident response plans
• Manage security tools and platforms such as LastPass and Cloudflare to protect company data and assets
• Conduct regular security audits, vulnerability assessments, and risk analyses
• Ensure compliance with applicable data protection regulations and industry standards
• Develop and deliver security awareness training for all employees

Sales Technology Enablement

• Train sales representatives on technology tools and solutions to maximize effectiveness and productivity
• Develop and implement new technology solutions tailored to the sales team’s needs, including automation workflows using Zapier, Manychat, and AI tools
• Leverage AI platforms (Claude, ChatGPT) to build innovative sales workflows, content generation pipelines, and customer engagement automations
• Partner with the President of Sales & Marketing to identify technology opportunities that drive revenue growth

AI & Automation

• Champion the adoption and integration of AI and automation tools across the organization
• Build and maintain automated workflows using Zapier, Manychat, and custom AI integrations
• Evaluate and implement emerging AI technologies to improve business operations, customer engagement, and internal efficiency
• Develop AI usage policies and best practices for the organization

Team Building & Leadership

• Build the IT department from the ground up, including hiring, training, and mentoring IT staff
• Create IT policies, documentation, and a knowledge base to support scalable operations
• Manage IT projects from planning through execution, ensuring on-time and on-budget delivery
• Provide end-user support and serve as the escalation point for complex technical issues

Qualifications

Required

• 5 years of experience in IT management, systems administration, or a related technical leadership role
• Proven hands-on experience with AI and automation tools (e.g., ChatGPT, Claude, Zapier, Manychat) – this is critical for the role
• Strong knowledge of cybersecurity principles, frameworks, and best practices
• Experience managing Microsoft 365 environments, including administration and user management
• Proficiency with both Apple and Windows ecosystems, including device management and support
• Experience managing IT vendors, contracts, and budgets
• Demonstrated ability to train non-technical teams on technology solutions
• Strong project management skills with the ability to manage multiple priorities simultaneously
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and translate technical concepts for non-technical stakeholders

Preferred

• Cybersecurity certifications (e.g., CompTIA Security , CISSP, CEH, or equivalent)
• IT maintenance and infrastructure certifications (e.g., CompTIA A , Network , ITIL, Microsoft certifications)
• Experience with Zoho One, Shopify, Cloudflare, Roam, or similar platforms
• Experience building an IT department or function from scratch
• Background in biotech, pharmaceutical, or skincare/beauty industries
• Experience developing disaster recovery and business continuity plans
• Familiarity with e-commerce technology and operations

What We Offer

• A rare opportunity to build and lead an IT department from the ground up at a fast-growing biotech skincare company
• Autonomy and flexibility to establish your own IT infrastructure, policies, and team
• A dynamic, fast-paced startup culture where your work has a direct and visible impact
• Competitive salary range of $80,000 – $95,000, commensurate with experience
• Collaboration with executive leadership, including the COO and President of Sales & Marketing
• The chance to work at the forefront of AI and technology innovation in the beauty and biotech space
• Hybrid work flexibility with an on-site preference at our Irvine, CA headquarters
• Access to a dedicated growth coach to support your professional development, success, and overall wellbeing within the company
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• 401(k) retirement plan

Travel

Minimal travel may be required for vendor meetings, conferences, or supporting remote team members.

Compensation

$80,000-$95,000

How to Apply

Interested candidates should submit a resume and a brief cover letter highlighting their experience with IT management, AI/automation tools, and building technology functions. We look forward to hearing from you.