What are the responsibilities and job description for the Program Manager | Business Operations position at Epicor?
As Program Manager of Business Operations at Epicor, you will be at the forefront of driving transformational initiatives that shape our future. You will lead complex, cross-functional programs, partner with key stakeholders, and ensure successful delivery of strategic priorities. Your ability to pivot between strategic and technical conversations, influence adoption, and maintain executive-level visibility will be critical to success.
What You Will Be Doing
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter
Matthew Brady
What You Will Be Doing
- Drive large-scale business programs from initiation through delivery and adoption, ensuring alignment with organizational objectives.
- Develop and maintain program charters, integrated project plans, schedules, budgets, and risk registers.
- Scope, execute, and manage delivery using project management and change management methodologies, while promoting stakeholder readiness.
- Partner with Sales, Finance, IT, and other functional teams to align on milestones, success metrics, and quote-to-cash process improvements.
- Analyze complex processes, identify gaps, and design effective business processes to incorporate into functional requirements.
- Coordinate project teams and external vendors to ensure timely, budget-compliant delivery and adherence to governance standards.
- Provide executive-ready reporting on progress, risks, issues, and budget health, escalating with mitigation options as needed.
- Bachelor’s degree in Business, Information Systems, Finance, or related field (or equivalent experience).
- 8 years of experience leading business process and system transformation projects.
- Strong expertise in project management, program management, change management, and business process design.
- Experience with quote-to-cash processes and Salesforce; CPQ
- Excellent communication and presentation skills, including executive presence and ability to present to VPs and occasionally CEO.
- Proven ability to build strategic partnerships and collaborate across Sales, Finance, and IT.
- Highly adaptable, detail-oriented, and comfortable managing ambiguity and shifting priorities.
- Strong ability to lead large-scale transformational programs and drive adoption.
- Familiarity with visualization tools (Tableau, Noetix, or Power BI.)
- Experience in software or technology-enabled organizations.
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter
Matthew Brady