What are the responsibilities and job description for the Customer Success Manager position at Epicor?
As s Customer Success Manager you will play a key role in helping customers achieve maximum value from our software solutions. As a trusted advisor, you will build strong relationships with customers, guide them in successfully adopting our products, and advocate for their needs internally.
Working closely with sales, support, and product teams, you will help deliver excellent customer experiences while supporting long-term customer success and business growth.
This role is based in Poland and supports our Electronic Data Interchange (EDI) solutions within the Strategic Applications (SA) group —a portfolio of products that help organizations improve decision-making, automate processes, integrate data, and empower connected workers.
What you'll do
Develop and maintain strong relationships with customers, understanding their needs, and helping them maximize the value derived from our EDI solution.
Serve as the primary point of contact for customers post-sale and acting as a liaison between the customer and internal teams.
Proactively identifying opportunities for customer growth, expansion, and upsell across our portfolio of products.
Monitor customer health and engagement metrics, taking action to drive adoption, address risks and ensure retention and renewal.
Provide a regular business reviews and strategic recommendations to ensure customers achieve their business objectives.
Collaborate with Product and Engineering teams to relay customer feedback and advocate for product enhancements.
Resolve customer escalations and issues, coordinating with Support and Technical resources as needed.
Attend on-site customer events to strengthen our business relationship, generate leads, and/or create new sales opportunities.
What you'll likely to bring
Fluent in Polish, German, and English languages
Bachelor’s degree
3 years of experience in customer success, account management, or related customer-facing roles, preferably in SaaS and/or enterprise software.
Exceptional interpersonal, communication (written and verbal), and presentation skills.
Proven ability to build and maintain relationships with key stakeholders at all levels of an organization.
Comfortable with CRM systems, customer reporting, and analytics tools.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Critical thinker with a problem-solving mindset and attention to detail.
Willingness to travel as needed for customer meetings and events.
High energy, positive attitude, and strong work ethic.
Preferred Qualifications
Experience with EDI
Industry certifications relevant to Customer Success, Project Management, or Software Sales.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners .
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Alena Jelinkova