Triage Coordinator

Benefits:

• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off

Position Overview
We are seeking a compassionate, organized, and detail-oriented Triage Coordinator to serve as the critical link between our patients and providers. This full-time role requires excellent clinical judgment, strong communication skills, and the ability to prioritize patient needs in a fast-paced OB/GYN environment. The ideal candidate will have a genuine passion for women's health and providing exceptional patient care.

Key Responsibilities:

Patient Communication & Assessment

• Answer and triage incoming patient phone calls, messages, and portal inquiries
• Assess patient symptoms and concerns using established clinical protocols
• Determine the urgency of patient's needs and escalate appropriately to providers
• Provide clear, compassionate guidance to patients regarding their care
• Document all patient interactions accurately and thoroughly in the electronic medical record (EMR)

Clinical Coordination

• Communicate patient concerns and clinical updates to physicians and nursing staff
• Coordinate urgent and same-day appointments based on clinical priority
• Follow up on lab results, test results, and prescription requests
• Assist with prior authorizations and insurance-related clinical documentation
• Monitor and manage provider task queues to ensure timely responses

Patient Education & Support

• Provide patient education on prenatal care, postpartum care, and gynecological concerns
• Answer routine questions about medications, procedures, and appointments
• Guide patients through pre-operative and post-operative instructions
• Offer emotional support to patients during stressful or difficult situations

Administrative Support

• Maintain organized systems for tracking patient calls and follow-ups
• Ensure compliance with HIPAA regulations and patient confidentiality standards
• Assist with quality improvement initiatives and protocol development
• Collaborate with the front desk, medical assistants, and billing staff
• Participate in staff meetings and continuing education opportunities

Qualifications

Required:

• Education: Medical Assistant certification, LPN, or RN license preferred; or equivalent clinical experience in OB/GYN or women's health
• Experience: Minimum 2 years in a clinical healthcare setting; OB/GYN experience strongly preferred
• Skills:
  • Strong clinical assessment and critical thinking abilities
  • Excellent verbal and written communication skills
  • Proficiency with electronic medical records (EMR) systems: AthenaOne
  • Ability to multitask and prioritize in a high-volume environment
  • Professional, compassionate bedside manner
  • Strong attention to detail and accuracy