What are the responsibilities and job description for the Systems Support Manager position at Epic Personnel Partners, LLC?
Job Title: System Support Manager
Reports To: System Support Group General Manager and National System Support Analyst General Manager
FLSA Status: Exempt
Position Summary
The System Support Manager oversees IT infrastructure, network and telephony systems, warehouse technology, and technical support to ensure reliable operations across warehouse and transportation facilities. This role leads regional support teams, manages business continuity planning, and ensures compliance with corporate IT standards and procedures. Travel is required as needed.
Key Responsibilities
- IT Infrastructure & Networking: Oversee network administration, infrastructure upgrades, security, and system maintenance.
- Telephony: Manage telephone systems, upgrades, routing, and configuration changes.
- Systems & Help Desk Support: Oversee troubleshooting, backups, disaster recovery, help desk operations, escalated issues, and support tracking systems.
- Business Continuity: Maintain and test disaster recovery and system failover procedures to minimize operational disruptions.
- Warehouse Systems: Support warehouse management systems (WMS), transportation management systems (TMS), EDI, and related applications.
- Team Leadership: Guide regional system support teams and collaborate with corporate IT, warehouse management, and operations teams.
- Asset & Vendor Management: Manage IT hardware, software, purchasing, vendor relationships, and company technology assets.
- Reporting & Compliance: Prepare required reports and ensure technology areas meet company safety and sanitation standards.
Qualifications
- College-level education or 4–5 years of relevant systems management experience.
- Strong knowledge of networking, LAN administration, WMS, TMS, EDI, and IT troubleshooting.
- Experience managing technical support teams and complex IT systems.
- Strong communication, leadership, organizational, and problem-solving skills.
- Ability to manage priorities and respond effectively in high-pressure situations.
- Knowledge of SQL, virtual server environments, system failover, and disaster recovery procedures.
- Ability to travel as required.
Salary : $61,000 - $64,000