What are the responsibilities and job description for the Department Lead: Service Technician position at Epic Mountain Gear?
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Come to work at a world-class rental shop and enjoy the best benefits package in the industry. As a Service Tech, you will provide our guests with equipment services, and information for the ultimate outdoor experience.
Job Specifications:
- Starting Wage: $21.00/hr - $23.00/hr
- Employment Type: Year Round (10-month)
- Shift Type: Full Time
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- Provide excellent guest service while advising on gear condition.
- Perform both tuning and repair services for guests.
- Work together with teammates to maintain safety standards.
- May include other responsibilities such as cashiering, retail sales, rentals, or other departments.
- Other duties as assigned.
Job Requirements:
- 1 years of experience.
- 1-3 years previous leadership experience or demonstrated ability to communicate effectively and lead others.
- HS Diploma or GED Equivalent
- Ability to work a flexible schedule; including nights, holidays, and weekends.
- Commitment to exceptional Customer Service.
- Ability to stand and move in an active, team-oriented environment for extended periods.
- Ability to communicate fluently through spoken and written English.
The expected pay range is $21.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 511400
Reference Date: 09/05/2025
Job Code Function: Store Operations
Salary : $21 - $23