Principal, Middle Market Employee Benefits

 Location: Hybrid, Needham, MA or West Hartford, CT (flex, 2 days)

 Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

A Principal provides high-quality service to our Clients and Producers. They work to ensure satisfaction by balancing the quality of service and speed of response. Additionally, they develop and maintain relationships with both client and carrier representatives. This individual will research, analyze, and evaluate medical, life, disability, and other benefit plans on behalf of clients. This role requires the employee to be the lead consultant and primary point of contact for clients. The expectation is that the advisor will work on large, complex accounts in the applicable segment (Middle Market) with some degree of supervision and approval from their supervisor. At this level, the Principal may have direct supervision of other, more junior team members and their work. They will support Producers in the soliciting of new business, and administration of current business, including renewals, processing applications, and other administrative duties and projects as assigned.

ESSENTIAL FUNCTIONS: 
This role is responsible for, but not limited to, the following job duties:

• Supervise the setup and renew all policies in the BenefitPoint system within 30 days
• Supervise the maintenance of all required policy documents in the ImageRight system
• Track all renewals and provide the renewal documents to the Producer
• Review all renewals and when required, will spreadsheet the renewals with options to present to the client
• Manage the day-to-day administrative tasks, such as enrollments, client and employee inquiries, billing and claims issues.  
• Research and respond to client, vendors, and Producer inquiries in a timely manner.
• Prepare all documents for new business and renewals
• Develop enrollment materials and presentations for on/off-site client meetings
• Manage day-to-day inquiries from clients, vendors, and Producers.
• Negotiates terms, conditions, coverage limits, and pricing with carriers and wholesalers.  
• Maintain a project plan to ensure client deliverables are completed on time. Delegate work to more junior team members when appropriate.
• Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues
• Anticipate client needs and identify the strategies to solve them.  
• Review request for proposals and insurance plan analyses, negotiate with carriers, and recommend renewal actions. Oversee implementations of new business.  
• Understand and articulate alternative funding strategies, self-funded reporting, and renewal projections.  
• Work to develop and execute client strategy plan and defined deliverables.  
• Oversee open enrollment process for clients, Review employee presentations and communication materials.  
• Conduct and present annual client compliance audits.  
• Keep clients apprised of industry trends and events, including all state and federal regulatory issues. Explain legislative guidelines including COBRA, HIPAA, ERISA, Section 125, and Health Care Reform to clients. Keep clients aware of updates as necessary.  
• Interpret plan rules to ensure compliance with Plan Documents and Summary Plan Descriptions (SPDs). 

QUALIFICATIONS:  

• Minimum of 10 years of progressive Employee Benefit insurance brokerage experience
• Strong computer skills including Microsoft office suite, BeneiftPoint
• Must be detail oriented.
• Must have excellent Customer Service Focus, organizational and time management skills.  
• Must have leadership/ senior level skills 

EDUCATIONAL & LICENSING REQUIREMENTS:

• Undergraduate Bachelor’s degree 
• Required: Life & Health License

COMPENSATION: 

The national average salary for this role is $140 000.00 - $160 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.