Director, Communications & Engagement

OVERVIEW

The Director, C&E Consulting, will be responsible for leading employee communication projects for EPIC’s national Communication and Engagement (C&E) practice while also providing day-to-day leadership, coaching and oversight for a team of consultants. The Director will develop and deliver communication strategies and multi-channel campaigns to support clients’ employee engagement objectives, ensure consultant work is aligned with C&E standards and client expectations, and help advance the growth, consistency and effectiveness of the consulting team. This is a consultative and people leadership position that has a direct impact on the success of EPIC’s Employee Benefits practice and its goals to build and retain client relationships.

WHAT YOU’LL DO:

• Serve as a consultant for employee-facing benefits communications, from strategy development to delivery, including project and internal collaboration with C&E colleagues, EPIC account teams and clients on content development, graphic design and project management.
• Lead, coach and develop a team of C&E consultants, including providing guidance on client strategy, deliverables, prioritization, quality standards and professional development.
• Oversee consultant workload, project assignments and team workflows to ensure client commitments are delivered on time, with quality, accuracy and consistency across the C&E practice.
• Create compelling employee benefits communications that are easily understood and delivered across a multitude of channels (for example: digital, print, and face-to-face) to maximize employee engagement and to facilitate required action.
• Ensure all content is written and edited to the highest standards, optimized for the channel distribution and provides a great user experience.
• Establish team priorities, manage multiple projects and create scalable workflows to ensure all projects are delivered with quality, accuracy and consistent client service.
• Oversee, as necessary, support from third-party service providers that contribute to the development and delivery of print, digital and online communications.
• Participate, as necessary, in new business development efforts, partnering with C&E leadership and EPIC Employee Benefits account teams, and support consultants in preparing for client and prospect discussions.
• Lead team interviewing, new hire onboarding, training, mentoring and ongoing capability-building for C&E consultants

WHAT YOU’LL BRING:

• Extremely organized, self-starter and natural storyteller with the ability to translate complex ideas into easily digestible content.
• Strong people leadership skills, including the ability to coach, mentor, prioritize work, provide feedback and build consultant capability across the team.
• Strategic consulting mindset with the ability to guide team members through complex client needs, competing priorities and high-visibility deliverables.
• Project management mindset that likes to keep things structured and on task.
• Ability to communicate effectively in written and oral communications.
• Ability to handle multiple client priorities with strong attention to detail while seamlessly able to switch between projects and clients.
• Ability to work under pressure and under deadlines with limited timeframes.
• Flexible, strategic, collaborative and creative problem-solving skills.
• Effective time management and enjoys the challenge and satisfaction of meeting deadlines.
• Experience in creative writing and producing compelling content, benefits content a plus.
• Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word and Microsoft Teams).
• Ability to work effectively and efficiently with limited oversight while providing direction, accountability and support to others

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree or higher in Communications or equivalent experience
• Employee benefits or healthcare industry experience a plus
• Client management experience
• Experience leading, managing, mentoring or developing consultants or project-based teams preferred
• 10 years combined benefits and communications experience, including demonstrated experience leading client work and/or consulting teams

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.