Customer Service Specialist

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

Why Epic

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”.
  

Fairly Group is looking for a professional, detail-oriented candidate to join the team in Medical Account Management. This role will be part of an internal team responsible for intake, processing and review of injury reports and medical bills on behalf of our clients. In addition to the technical duties of the role, the person in this position will also need to be a confident and an effective communicator both internally and externally to properly support our clients.

What You’ll Bring

Preferred Skills & Qualifications:

This is a full-time, in-office position (8:15 – 4:45pm).

Responsibilities Include

• Receive, set up and track injury reports in the internal Claim System.
• Enter and review medical bills for accuracy and follow up as needed.
• Respond to calls and emails regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
• Coordinate and communicate internally to best service our clients.
  
  

Desired Attributes

• Meticulous attention to detail
• Effective communicator
• A high degree of integrity and professionalism
• Proficient skills in Microsoft Office Suite; including Word, Excel, Outlook, and Teams
• Punctual and reliable.
• Comfort and experience with computers and learning new systems.
• Someone with a desire to learn.
• Medical billing experience is a plus, but not required.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks.
  
  

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.

Compensation

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf.