What are the responsibilities and job description for the Warehouse IT System Support position at Epic HR, LLC - Ontario, CA?
Job description:
IT Tech Support – $19/hr
Fontana, CA | 24/7 Warehouse Operations
Full-time | Must be available weekends, holidays & mandatory overtime
Shift: TBD - Must be open to any shift
About the Role
EPIC HR is seeking an IT Tech Support Specialist to join our 24/7 warehouse operations team. In this role, you will ensure that all technical systems, devices, and equipment function properly to keep warehouse operations running smoothly. You’ll troubleshoot issues, maintain equipment, and provide support to staff at all levels.
Responsibilities
Help Desk Support
- Respond to IT support requests via email and phone in a timely manner
- Log, track, and resolve tickets; escalate when necessary
Hardware & Software
- Install, configure, and maintain desktop/laptop PCs
- Perform OS installations, updates, and application setups
- Troubleshoot and resolve hardware/software issues
- Conduct routine maintenance and data recovery
- Install and manage antivirus/anti-spyware protection
Mobile & Communication Devices
- Set up, maintain, and troubleshoot company mobile phones
- Support mobile/wireless device connectivity
Printers & Peripherals
- Configure, maintain, and troubleshoot printers (laser, thermal, impact)
Network & Infrastructure
- Configure, maintain, and troubleshoot network devices/connections
- Support wireless access and connectivity issues
User Account Management
- Process approved IT request forms
- Create and manage Active Directory/domain accounts
- Manage shared folders and permissions
- Update user access for warehouse software
- Assist with relocating users and IT hardware as needed
Administrative & Documentation
- Maintain accurate IT inventory and asset tracking
- Keep IT work areas clean and organized
- Document procedures and solutions for future reference
- Perform other duties as needed to support operations
Qualifications
- High school diploma or equivalent (IT certifications a plus)
- Prior professional IT support experience required
- Strong technical and analytical troubleshooting skills
- Knowledge of Microsoft applications & Windows OS
- Excellent communication skills (written & verbal)
- Knowledge of warehouse operations preferred
- Ability to work independently and in a team environment
- Flexible schedule — must be available weekends, holidays & OT
Work Environment
- Fast-paced warehouse/distribution center setting
- Exposure to heavy equipment and active warehouse floor
- Requires adaptability, attention to detail, and safety awareness
✅ Join our IT team and play a key role in keeping warehouse operations running 24/7!
We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.
We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.
Visit us at epicpp.com to discover more about our organization.
Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Salary : $19