What are the responsibilities and job description for the Office Assistant position at Epic Health System?
Be the Backbone of Exceptional Patient Care at EPIC Health
At EPIC Health, we're not just delivering care—we're redefining how healthcare is experienced. As an Office Assistant, you'll play a critical leadership role in ensuring seamless clinic operations, supporting staff performance, and driving an exceptional patient experience. This is your chance to lead with purpose, foster collaboration, and be a key part of a mission-driven team.
What You'll Do
Staff Support and Training
- Provide comprehensive training to ensure EPIC-level speed, accuracy, and patient care across all on-site staff.
- Serve as a role model by maintaining personal expertise in clinic policies, procedures, and multi-role competencies.
- Assess staff competency levels to identify growth opportunities and areas for improvement.
- Collaborate on performance reviews and corrective action plans when necessary.
Clinic Operations and Patient Flow
- Actively manage the clinic floor, ensuring a fast-paced yet efficient flow of patient care.
- Monitor and maintain inventory levels of medical supplies and equipment to meet patient needs.
- Keep the facility clean, inviting, and fully functional, ensuring a welcoming environment for all.
Customer Service Excellence
- Deliver and oversee exceptional customer service by advocating for patients, listening to concerns, and addressing issues promptly.
- Communicate with patients via face-to-face interactions, telephone, email, and proper charting to ensure their concerns are addressed courteously and effectively.
Performance Accountability
- Hold the team accountable for meeting key performance metrics and adhering to standard operating procedures.
- Lead by example in fostering a culture of continuous improvement, innovation, and collaboration.
What You Bring
Qualifications
- Proven experience as a high-performing Medical Assistant, Healthcare Administrator, Medical Office Manager, or a similar role.
- Strong interpersonal and communication skills to build relationships and motivate teams.
- Technological proficiency in Electronic Health Records (EHR), Microsoft Office Suite, and other healthcare tools.
- Exceptional organizational, multitasking, and time-management abilities.
- Analytical and problem-solving skills, both independently and within a team.
- A proactive mindset and positive leadership attitude.
Preferred Qualifications
- 3 years of leadership or business experience in a fast-paced environment.
- A degree in business or healthcare-related fields is highly desirable.
Why Join EPIC Health?
At EPIC Health, we're all-in on creating better experiences for patients and empowering our staff to excel.
What We Offer
- Growth Opportunities: Support to develop your skills and advance in your career.
- Mission-Driven Environment: Join a team that's passionate about improving lives and delivering unmatched patient care.
- Collaborative Culture: Work alongside professionals who share your commitment to innovation and excellence.
Ready to Lead with Purpose?
If you're ready to make an impact in a challenging, fast-paced environment where your leadership and dedication will make a difference, we want to meet you.
Apply today and help EPIC Health transform the future of healthcare.
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