Lead Medical Assistant

Job Title: Lead Medical Assistant

Location: Southfield, MI

Lead the Frontline of Patient Care at EPIC Health

At EPIC Health, we’re not just delivering care—we’re transforming how healthcare is experienced. As a Lead Medical Assistant, you will play a critical role in supporting both clinical operations and team performance while ensuring every patient receives exceptional, compassionate care.

This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys mentoring others, and leads by example in delivering high-quality patient care.

What You’ll Do

Team Leadership & Training

• Provide training, guidance, and day-to-day support to Medical Assistants and clinical staff.
• Lead by example by maintaining strong knowledge of clinical workflows, procedures, and patient care standards.
• Assist with onboarding and cross-training of new team members.
• Support leadership with performance feedback, coaching, and development plans.

Clinical Support & Patient Care

• Perform core Medical Assistant duties, including:
  • Rooming patients and preparing exam rooms
  • Taking and recording vital signs and medical histories
  • Administering injections and assisting with procedures
  • Performing phlebotomy and specimen collection (if applicable)
• Ensure accurate and timely documentation in the EHR.
• Support providers to ensure efficient, high-quality patient care.

Clinic Operations & Patient Flow

• Help oversee daily clinic operations to maintain smooth patient flow.
• Monitor and maintain inventory of medical supplies and equipment.
• Ensure exam rooms and clinical areas are clean, organized, and fully stocked.
• Troubleshoot operational issues to minimize disruptions in care delivery.

Patient Experience

• Deliver exceptional patient-centered service at every touchpoint.
• Address patient concerns with professionalism, empathy, and urgency.
• Communicate clearly with patients in person and over the phone.
• Foster a welcoming and respectful environment for all patients.

Performance & Accountability

• Support clinic leadership in maintaining high standards of clinical quality and operational performance.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Assist in ensuring compliance with clinical protocols and safety standards.

What You Bring

Required Qualifications

• Previous experience as a Medical Assistant or similar clinical role.
• Strong knowledge of clinical workflows and patient care procedures.
• Experience with Athena EHR and Microsoft Office.
• Excellent communication, organizational, and multitasking skills.
• Ability to lead by example in a fast-paced, team-based environment.

Preferred Qualifications

• 2 years of experience in a lead or senior Medical Assistant/Practice Manager role or 6 years in a Medical Assistant role..
• Medical Assistant certification (CMA, RMA, or equivalent) preferred.
• Experience in primary care or outpatient clinic settings.

Why Join EPIC Health?

At EPIC Health, we are committed to improving patient care while supporting the professional growth of our team members.

What We Offer

• Career Growth Opportunities – Develop your leadership skills and advance your career
• Mission-Driven Culture – Be part of a team dedicated to improving patient lives
• Collaborative Environment – Work alongside supportive and passionate professionals
• Competitive Compensation & Benefits

Ready to Make an Impact?

If you're ready to bring your leadership, clinical expertise, and passion for patient care to a fast-paced healthcare environment, we’d love to hear from you.

Apply today and be part of the team transforming healthcare at EPIC Health.

Visit www.epichs.org to learn more.

* Background checks are required for this role.