Director of Operations, Integrated Care Model

Director of Operations – Integrated Care (Primary, Specialty, and Diagnostic Services) – Full Time

Location: Chicago, IL

Lead with Purpose, Drive Excellence at EPIC Health

At EPIC Health, we’re not just delivering care—we’re transforming it. Primary Care is the foundation of everything we do, serving as the front line of patient relationships, prevention, and whole-person health. We’re seeking a dynamic and results-oriented Director of Operations to lead and elevate our Primary Care services while supporting the integration of specialty, behavioral health, physical therapy, and diagnostic operations.

In this high-impact role, you’ll shape the future of patient care by strengthening access, quality, and outcomes in Primary Care—while ensuring seamless coordination across all supporting service lines.

What You’ll Do

Primary Care Leadership (Core Focus)

• Lead and manage day-to-day operations across all Primary Care clinics, ensuring exceptional patient access, flow, and experience.

• Develop and execute strategies to enhance care delivery, population health outcomes, and patient engagement within Primary Care.

• Partner with clinical leadership to strengthen provider performance, care team models, and value-based care initiatives.

• Drive standardization and best practices across Primary Care sites to ensure consistency, quality, and scalability.

Integrated Service Operations (Supporting Focus)

• Oversee the operational alignment of specialty services, behavioral health, physical therapy, and diagnostic departments in support of Primary Care.

• Ensure seamless coordination and referral pathways between Primary Care and ancillary services to optimize the continuum of care.

• Support operational efficiency and service excellence across all departments.

Performance Optimization

• Analyze data and performance metrics—especially within Primary Care—to identify trends, close gaps, and drive continuous improvement.

• Foster a culture of innovation and accountability focused on patient outcomes and operational excellence.

Compliance and Safety

• Ensure strict adherence to healthcare regulations and compliance standards across all service lines.

• Maintain a safe, effective, and patient-centered environment for both staff and patients.

Financial Stewardship

• Oversee budgets, resource allocation, and forecasting, with a strong focus on Primary Care performance and sustainability.

• Monitor departmental performance to achieve key financial and operational benchmarks.

Team Development

• Partner with HR to recruit, train, and develop a high-performing operations team, with emphasis on Primary Care leadership and staff.

• Provide mentorship and leadership to inspire collaboration, accountability, and growth.

Stakeholder Engagement

• Build strong relationships with internal leaders, providers, and external partners to enhance Primary Care delivery and integration.

• Act as a liaison across departments to ensure seamless, patient-first operations.

What You Bring

Qualifications

• Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree strongly preferred.

• Experience: Minimum of 7 years in operational management, with significant experience in Primary Care leadership required; experience with specialty or diagnostic services preferred.

Skills

• Proven ability to lead and optimize Primary Care operations in a dynamic healthcare environment.

• Exceptional leadership skills with a track record of building high-performing teams.

• Advanced strategic planning, organizational, and problem-solving capabilities.

• Strong analytical skills with experience using data to drive operational decisions.

Knowledge

• Deep understanding of Primary Care models, population health, and value-based care.

• Comprehensive knowledge of healthcare regulations, compliance, and best practices.

Mindset

• A relentless commitment to high-quality, patient-centered care—starting with Primary Care as the cornerstone.

• Collaborative, adaptable, and results-driven with a focus on continuous improvement and innovation.

Why Join EPIC Health?

What We Offer

• Competitive Salary and Benefits: Recognizing your expertise and contributions.

• Supportive Work Environment: Join a collaborative team committed to innovation and professional growth.

• Impactful Work: Play a key role in strengthening Primary Care and transforming the patient experience across the continuum.

Ready to Transform Healthcare Operations?

If you’re passionate about advancing Primary Care and driving operational excellence across an integrated system, EPIC Health is ready for you.

Apply today and help us redefine patient care with relentless focus and innovation.

Visit www.epichs.org to learn more about us.

* Background checks are required for this role.