What are the responsibilities and job description for the Desktop Support Technician (Part-Time) position at Epic Health Partners?
EPIC Health Partners is seeking a part‑time Desktop Support Technician to provide hands‑on technical assistance across the organization. This role is ideal for someone with foundational IT knowledge who can troubleshoot common hardware and software issues, support staff with day‑to‑day technology needs, and assist with basic workstation setup and maintenance. This position offers flexible scheduling (15–20 hours per week) and is well‑suited for an early‑career IT professional or student seeking real‑world experience in a healthcare environment.
Responsibilities:
- Set up desktops and laptops, including monitors, docking stations, and peripherals
- Install, update, and configure software on employee workstations
- Troubleshoot basic technical issues such as system slowness, frozen applications, or device connectivity
- Perform routine maintenance on computers and equipment
- Assist with desk phone setup, voicemail configuration, and basic call‑handling troubleshooting
- Provide support for printers, copiers, and scanners, including resolving paper jams, reconnecting devices, and replacing toner
- Help staff with common software issues including login problems, error messages, password resets, and basic application support
- Coordinate with vendors regarding IT and Facilities maintenance needs
- Escalate more complex issues to senior IT staff when appropriate
Qualifications:
- Basic knowledge of computer hardware, Windows operating systems, and common software tools
- Ability to troubleshoot routine issues with minimal guidance
- Strong customer service and communication skills
- Ability to follow instructions, document tasks, and escalate concerns appropriately
- Reliability, professionalism, and willingness to learn
- Previous IT support experience (paid or volunteer) preferred but not required