What are the responsibilities and job description for the Customer Service Representative position at EPIC Fitness Group dba Planet Fitness?
We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
Why You Should Join Planet Fitness
Qualifications and Physical Demands:
Why You Should Join Planet Fitness
- Great growth opportunities - we are a dynamic and growing company
- Set Schedule
- Medical, Dental and Vision insurance benefits (available to eligible employees)
- Employee Referral Bonus Program
- This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
- FREE Black Card Membership
- 401(k) with generous employer match
- Profit sharing program!
- A sparkling clean work environment (where we all pitch in to keep the club pristine!)
- Contribute to changing people's lives every day by helping us create a healthier Planet
- Work hard play hard with an amazing group of talented, dynamic team members
- Employee Assistance Program (EAP)
- The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.
Qualifications and Physical Demands:
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience preferred.
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person and on the phone during your shift.
- Must be able to lift 45 pounds.
- It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
- It means being part of a company that cares about improving the health and well-being of our communities.
- It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
- It means encouraging professional growth and development.
- It means creating a positive impact in our local communities through philanthropic initiatives.
- It means being part of a brand of which you can be proud!