What are the responsibilities and job description for the Service Manager position at Epic Chophouse?
Company Description
Epic Chophouse, located in downtown Mooresville, provides a refined dining experience featuring high-quality steak, seafood, chops, and an excellent wine selection, complemented by decadent desserts. Known for its welcoming atmosphere, it's the perfect choice for family dinners, business events, and indulgent meals at Lake Norman. The restaurant is dedicated to providing exceptional service and memorable dining experiences for its guests.
Role Description
This is a full-time, on-site role for a Service Manager at Epic Chophouse, located in Mooresville, NC. The Service Manager will oversee daily operations to ensure smooth service and high customer satisfaction. Responsibilities include managing and training staff, coordinating service during dining hours, enforcing quality standards, addressing customer concerns, and ensuring compliance with safety and sanitation regulations. Additionally, the Service Manager will collaborate with the kitchen and management teams to deliver an outstanding guest experience.
Qualifications
- Strong leadership and team management skills, including staff training and performance management.
- Customer service expertise with the ability to address and resolve guest concerns efficiently and professionally.
- Knowledge of food safety standards, health codes, and sanitation practices.
- Experience in restaurant operations, including scheduling, inventory management, and coordinating dining services.
- Excellent communication and interpersonal skills to foster a collaborative and positive team environment.
- Problem-solving and organizational skills to manage tasks effectively under pressure in a fast-paced setting.
- Prior experience in the restaurant or hospitality industry is strongly preferred.
- A passion for delivering exceptional dining experiences and attention to detail is essential.