Service Manager

MAIN ESSENTIAL FUNCTIONS

• Assist in the annual dealership labor sales forecasts by estimating total customer paid labor, warranty and internal labor sales and expenses for the department. Create and implement a plan to reach the sales forecasts.
• Hire, train, motivate and monitor the performance of all service Team Members. Relaying the message of the company mission statement through all words and actions.
• Create an environment which provides the ultimate customer experience to reach the highest levels of CSI ratings. Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
• Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment.
• Meet weekly with the dealerships General Manager & Director to review forecast and profits for the department. Work directly with the dealerships General Manager & Director on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, and compensation plans
• Direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability. Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up to date through periodic technical training on new systems and components.
• Review all open ROs each day. Review all closed ROs once finalized and ensure follow up with the customer takes place.
• Maintain a positive working relationship with all other managers, employees and departments

ESSENTIAL FUNCTIONS

• Ensure adequate numbers of trained support staff & technicians are on duty during hours of operation
• Assume full responsibility for the proper use, security, care and maintenance of all dealership service equipment and tools
• Complete end of day and weekly reporting procedures.
• Monitor the compliance and cashiering of completed repair orders, including warranty, and forward to accounting for collection.
• Abide and enforce all dealership policies pertaining to the department..
• Keep up-to-date on manufacturer procedures while serving as a liaison with the factory representatives.
• Abide by all dealership policies pertaining to the department including general housekeeping.
• Follow & Enforce company dress codes and be well groomed at all times.
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
• Required to not only understand and keep abreast of the federal, state, and local regulations that affect their positions, but must also comply with these regulations.
• Required to maintain the profitability of their department while controlling expenses and retaining customer satisfaction.

QUALIFICATIONS

• Minimum 5 Motorsports industry experience.
• Creative problem-solving skills with the ability to think strategically and act tactically.
• Highly organized with ability to multi-task across multiple projects, excellent project management skills and attention to detail.
• Have strong, excellent verbal & communication skills to deal with customers, employees, and vendors.
• Ability to work well under pressure in fast-paced environment with multiple strict deadlines.
• Expert software skills including MSWord, Excel, and PowerPoint. Strong background in business, mathematics, & marketing.
• Strong background in the Motorsports industry
• Mechanically competent.
• Computer literacy.
• Knowledgeable in all Service department areas and processes.

This position reports directly to the General Manager.

We look forward to hearing from you regarding this amazing opportunity.

Contact us for more details or questions. COMMUNICATIONS ARE STRICTLY CONFIDENTIAL.

Salary : $100,000 - $120,000