Specialized Logistics Coordinator

POSITION SUMMARY  

This position will have multiple operational responsibilities in the areas of Customer Service and Carrier Relations, all designed to promote the growth and profitability of Epes Logistics Services, Inc. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Customer Service: 

Talk with customers by phone on a daily basis, identifying stated needs and developing programs to meet customer expectations. 

Enter into ELS Database orders for load pick-ups which will provide accurate customer billing and carrier settlements. 

Coordination of designated carrier-to-customer pick-up with time of pick-up, delivery, and special instructions as directed by the customer. 

Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends. 

Interact with sales force to identify new opportunities with existing and potential new customers. 

Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated provider for investigation. 

Price lanes as requested by customer and sales department.  

Telemarket potential customers and report results to sales department for follow up. 

Site visits to customers as directed by Director of Operations / Operations Manager / Regional Director of Terminal Operations and Marketing Mexico / or sales department.   

Carrier Relations: 

Responsible for securing adequate capacity for freight booked in assigned region. 

Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met. 

Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status. 

Responsible for tracking affiliate carriers via ELS Database for on-time service. 

Responsible for handling complaints concerning billing or service rendered on capacity side. 

Coordinate and monitor performance of affiliate and partner carriers. 

Work with dedicated carriers to ensure commitments are met. 

General Duties: 

Participate in a rotating “on duty” schedule that includes working a partial weekend and being on duty for the following week. 

Discuss and coordinate plans and programs with the assigned Senior Logistics Coordinator or the Vice President of Operations to ensure maximum profitability and customer service. 

Support other Logistics Coordinators as work balance changes to ensure that each and every opportunity is maximized. 

Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations. 

Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable. 

Work with the Vice President of Quality to establish and promote a true quality improvement process to include the Quality Management System at the company with the involvement of all personnel. 

Perform other duties as assigned or become necessary. 

PRIORITIES SERVED 

• Customer Service and Carrier Capacity 

• Ensure customer pick-up and delivery schedules are met 

• Ensure that customer concerns or complaints are dealt with on a timely basis 

• Development of new business 

• Problem Resolution 

• Process Improvement 

• Record Accuracy and Integrity 

• Reports 

PERFORMANCE MEASUREMENTS 

• Timely and accurate performance of duties. 

• Quality input to Corporate and departmental objectives. 

• Ability to exceed QMS audit expectations. 

• Identification of areas needing improvements and implementation of corrective measures. 

• Effectiveness of employee relations; employee development and training. 

• On time service percentage to customers 

• Gross margin dollars versus budgeted margin dollars 

• Maintain a positive behavior standard by acting and communicating in a manner that is professional and helps you get along with customers, clients, co-workers and management. 

SUPERVISORY RESPONSIBILITIES  

None assigned at this time. 

DESIRABLE QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Minimum high school diploma.  Some college preferred.   

• Minimum of 1-3 years related experience. 

• Strong computer skills with knowledge of Microsoft Word, Excel, etc.  

•  Excellent work history with proven track record. 

• Excellent data entry skills—accuracy is very important. 

• Excellent communication skills. 

• Ability to pass pre-employment drug test. 

• Professional, clean, neat appearance. 

• No convictions of serious crimes. 

COMMUNICATION SKILLS 

• Ability to read and comprehend general instructions, correspondence, and memos.  

• Ability to read, write and speak Spanish fluently (Mexico Division Only).  

• Ability to read and interpret general business periodicals.   

• Ability to write reports and business correspondence.   

• Ability to effectively present information and speak before groups of employees and outside consultants and respond to questions/comments from the same.