What are the responsibilities and job description for the Order Entry / Customer Service Rep - Marine Products position at EPCO Products?
Order Entry / Customer Service Rep – Marine Products
About EPCO Products
EPCO Products is a leading manufacturer serving the marine industry with high-quality boat trailer and marine hardware products. We work closely with boat builders, marine dealers, distributors, and retail customers around the world.
We're seeking a detail-oriented, customer-focused professional to join our team as an Order Entry / Customer Service Rep – Marine Products. This position plays a vital role in supporting customers, managing orders, coordinating with warehouse operations, and ensuring an exceptional customer experience from order entry through shipment.
If you enjoy working with people, solving problems, and keeping operations running smoothly in a fast-paced environment, we'd like to hear from you.
Key Responsibilities
- Process customer orders accurately and efficiently within our ERP system
- Serve as a primary point of contact for customers via phone and email
- Provide product information, pricing, availability, and order status updates
- Support OEM, distributor, dealer, and retail customer accounts
- Coordinate closely with warehouse and shipping personnel to ensure timely order fulfillment
- Resolve customer concerns professionally and promptly
- Manage returns, credits, and warranty-related requests
- Maintain accurate customer and order records
- Monitor inventory availability and communicate lead times when necessary
- Utilize Microsoft 365 applications, including Outlook and Excel
- Identify opportunities to improve customer satisfaction and internal processes
Qualifications
Required
- 2 years of customer service, order management, inside sales support, or related experience
- Experience working with ERP or order management software
- Strong Microsoft 365 skills, particularly Excel and Outlook
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- Professional phone and email etiquette
Preferred
- Experience in manufacturing, distribution, marine, automotive, trailer, RV, or industrial products industries
- Experience supporting OEM or dealer customers
- Knowledge of inventory management and warehouse operations
What We Offer
- Competitive pay based on experience
- 401(k) with company match
- Health insurance
- Paid time off
- Professional development opportunities
- Employee referral program
- Stable, growing company with advancement opportunities
- Gainsharing Bonus Opportunities
- Free Lunch Fridays with Clean Facility
Why Join EPCO?
At EPCO Products, you'll work with a team that values customer relationships, accountability, and continuous improvement. Your work directly impacts the success of our customers and helps keep the marine industry moving.
If you're an organized professional who takes pride in delivering exceptional customer service and managing details accurately, we'd love to talk with you.
Job Type: Full-time
Work Location: In Person
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Experience:
- Data entry: 2 years (Required)
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $20