What are the responsibilities and job description for the Product Support Engineer position at EPC Power Corp?
Who We Are:
We are driven by a passion to design and manufacture the highest quality grid-scale power converters available. Rooted in this passion, we provide our customers with inverters and DC/DC converters from 250 kW to 6 MW. Everything we make is 100% developed by our engineering team. Today, power electronics are more than ever becoming the core technology within major growth sectors such as renewable energy, energy storage, and electric vehicles, etc..
What We Do:
EPC is located in the center of a high-tech commercial park in Poway, CA (San Diego County) to meet the demands of its rapidly growing customer base. The R&D team is focused on developing robust and reliable power conversion solutions to real-world customer problems, and doing it in a smaller, more powerful footprint than anything else available today. We enjoy what we do, and we encourage a creative, healthy, and highly collaborative environment. Our goal is to work together as a fun, creative, and professional team; learning from and encouraging one-another as we push the state of the art forward in power electronics.
The Role:
Responsibilities:
- Primary focus is on system-level design that involves viewing projects from a variety of technical perspectives
- Support sales in providing technical support to new or potential customers
- Review customer designs for energy storage and PV systems
- Support customers with technical designs during project execution
- Solve complex technical problems by working across various teams
- Provide utility interface support
- Maintain courteous, and knowledgeable communication with customers
- Provides introductory and/or intermediate technical support training classes
- Occasional travel as required
- Publish and maintain internal and external technical documentation. This includes manuals, whitepapers, etc.
Qualifications:
- B.Sc. or M.Sc. in Electrical Engineering
- 5 years experience in customer-facing engineering role
- Experience with typical commercial and industrial electrical power (480Vac, 3p)
- Experience with power inverters (e.g. energy storage, solar PV, etc.)
- Experience with inverter diagnosis, troubleshooting, parameterization, etc.
- Strong problem-solving and project management skills
- Projects a professional image and strong business acumen during customer interactions
- Proven ability to work well within a team and clearly communicate technical progress and challenges
- Ability to move to the San Diego area within 2 months of employment
Desired Skills
- Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
- Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ
- Experience using electrical modeling tools such as PSCAD/PSSE/ETAP etc.
- Experience designing high power systems including power flow designs and fault analysis
- Experience with battery energy storage systems
COVID-19 considerations:
In order to ensure the safest environment possible for all team members during the COVID-19 pandemic, team members are provided hand sanitizer, gloves, face masks, alternative work schedules and whenever possible isolated work areas.
EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.